“I’ve been coming to this pet store since they opened and Rob is the reason I keep coming back. This place is another bougie pet store with organic/holistic/vegan/etc pet supplies but Rob goes the extra mile for the customers. He is professional, extremely knowledgeable, helpful, friendly and inviting. Not only is he excellent at helping pet owners find what they need, and what they didn’t know they needed, he provides the type of customer service that keeps customers loyal. Honestly, he should be a regional manager or something that oversees how all locations interact with customers because they would probably see a significant bump in sales and repeat customers. It’s a nice store with nice products but doesn’t matter how nice your store is if you don’t know how to treat customers. You can just tell he is a good guy and I trust his advice about my four legged family member just as much as my Vet’s.”
“EVERYBODY needs to visit this place and pick up an adorable cake. I buy them for my dogs every year and they are SUPER affordable. Abby helped me yesterday and she was an absolute doll. She was so friendly and made sure I loved the cake! It is always a 10/10 experience here. I will always recommend this place! An absolute gem in the suburbs.”
11AM - 6PM
170 Yorktown Shopping Center, Lombard
Pet Stores
“Aliyah was great in helping us adopt our Shiba Inu Puppy! The customer service, cleanliness and quality of Furry Babies was incredible and we will definitely consider getting our next dog here!”
“We love Hollywood Feed! The wash bays are perfect for our dog and we usually use the food delivery service which makes it possible to not worry about forgetting to get the food for our dogs. It's a wonderful service!!”
10AM - 7PM
8520 Brookfield Avenue, Brookfield
Pet Stores
“Xavier was the most helpful person I could ever ask for. In the recent winter freeze I realized my dog needed snow shoes, after going to MULTIPLE stores I called this location. Not only did he tell me that they had them in stock but also told me how to measure my dogs feet for the right sizing and explain everything to me so well. Genuinely so thankful for urban mutt and their employees!”
“Thank you John for taking care of my brothers and myself for years now. Our three dogs and cat are in great healthy conditions thanks to your products and good food! P.s one of the brothers lol”
“I bring my Yorkie here to get groomed and they are all so nice. Sometimes I pick out a cute little clothing item for her from their clearance section. Convenient to book online!”
“My Dogs Groomer has been amazing! Love their setup and naturally caring environment , I have 2 doggies who have been their customers for years , and would not have it any other way… highly recommend”
“A wonderful experience at Two Bostons(Burr Ridge)my yorkie(Sage)loves her new pink harness. I also received a welcoming postcard from Patricia which was so thoughtful.”
“Great Pet Shop, Has a huge variety of aquatics and reptiles. Service is always great. The staff is very professional and friendly. Been a customer for years and will continue. Thanks for the great service”
“I went in looking for cat toys, specifically a laser toy. Something my kitten would get hours of joy from and I don't have to do anything. Unfortunately you only had the handheld light.
I appreciate the cashier greeting us as we walked in the door.”
10AM - 9PM
225 Yorktown Shopping Center, Lombard
Pet Stores
“This was my first time coming here & i absolutely loved it. The owner was so welcoming &she had so much variety of treats . I was scared the poms were going to
Be picky but they licked the plate clean. I also bought some treats and they loved it as well. Definitely coming back to buy some treats and future birthdays. Thank you so much ?”
“I've been visiting the Villa Park store for a few years, the staff is always friendly &helpful. The self wash stations are convenient. I tried the delivery service for the first time and I was more than satisfied with the ease of the online order with their own staff delivery. I got my order next day and received a text when my order was at my door. Definitely recommend this store, they have customer service figured out.”
“We took my Rusty to the Puppy Shop for so many years. They were always so patient and kind to him and made him look so handsome all the time. We said goodbye to our Rusty yesterday and was thinking of all the people who were kind to him over the years and the people at the Puppy Shop always were. I always recommend this place to people with pets. Thank you so much Puppy Shop!”
“Such nice people run this place. They had what I needed and then some. I was not only able to get my mazuri tortoise food but they also have the LS formula. Got that one too.
I will be back for all my feeds and bedding needs.”
“Picked up contacts next door and popped in here afterwards, and what a lovely surprise! This is the cutest shop ever and smells incredible since they bake everything in store. Picked up tons of yummy goodies for my two dogs! In addition to treats, there are lots of great pet food options that range from raw to kibble. Also has a dog wash which was spacious and clean. The owner was so kind and I even got to meet his two sweet dogs. I can't wait to come back!”
“An A+ for this store, I was there today and the guy at the cashier when I asked him if he could call someone because I needed help with some medicine for my dog, he immediately called so I could receive assistance, then a guy named Armando came and was super friendly, he took all the time necessary to explain to me about everything I was asking him, excellent worker, thanks to the attitude of these people of course I will gladly return to this store, I wish other stores had staff as cordial as here!!”
“L'pooch salon is the best dog grooming place I have experienced. The first thing that catches my eye is how clean and beautiful the place is, which makes me very comfortable my Bambi will be in a safe environment. Sandy is very sweet and professional. She really does a great job. I totally recommend this place.”
“My very first visit, they have such an interesting variety of everything, food, treats, etc. My dog thought it was a buffet for sniffing. I really enjoyed my products, very reasonable prices. So glad to be able to help a local business.”
“The people at CatNap from the heart are very professional, kind, and courteous.I had a wonderful and pleasant experience and I found my little fur baby and brought her home. The process was rather quick and I was out the door within 10 minutes! These people are great at what they do and their customer service mannerisms in dealing with customers is awesome! Thank you for your help
Carlos A. Morges”
“Based on my experience today at the Customer Service desk, at 16:34:40 accdng to the receipt: EXCELLENTLY REFRESHING.Two OUTSTANDING Hispanic Ladies working there, both the one who helped me, and her companion based on observation and a previous instance. RECOGNITION IS IN ORDER.(How DIFFERENT from some surly black women with whom I have had contact at the Western/95th. store -and DON'T EVEN THINK of calling me a racist, for I have COMMENDED 2 black Ladies there, one a worker and the other a duty manager).”
“I'm glad we stopped here today. The owner was very friendly and helpful. Not to mention the large selection of things to buy. We spoiled our dog today. Highly reccomend this place for your pet.”
“Christmas is here at Scratch N sniff. Visit and get all the sweet things for your family and friends. Christmas is around the corner and you don't want to be caught giftless. They have all you need for all ages, friends and family.”
“When the owner heard my situation with my cat and I, she threw in a couple of samples of treats, some food and water bowls that were given to her by a supplier and special ordered a product that I couldn't find anywhere but online. I highly recommend Ruff Life for all your fur baby needs!”
“I love love love your staff! My dog was in a bad fight when he was a puppy and as a result he doesn’t get along with other dogs so it’s very stressful taking him to get his shots every year. I call when I arrive and tell them about Jax and they greet me at the door and escort me through the store along the sides where there are no other doggies. I’m so grateful for these kind hearted people. They turn a very stressful situation into a very pleasant one! Thank you!!”
“Great people! They always have great recommendations and are so friendly and welcoming. They carry quality food and treats for dogs and cats. Highly recommend!!!”
“Very helpful staff. I needed a specific blend of food for my dog & one of the employees at the Westchester location referred me here. I called and they confirmed they had it & held it behind the counter for me.”
“Went in today for the first time it’s a beautiful store! We were shopping for a bird and left with two cocktails. They are so hands on with the birds they set us up pretty good with a cage, toys and food. All the birds were beautiful the cages were clean they all seemed very happy there while waiting for home!!”
“I love the fact that my fur babies are well taken care of and the bath and grooming that Stephanie provides is above excellent in my book. Stephanie has always groomed my fur babies as I have asked but always has gone up and beyond my expectations that is why I will continue to bring my fur babies to Stephanie to care for in their bath and grooming. Thanks Stephanie your an Angel.”
“Paige did an impeccable job grooming Buddy. Honest, concise, knowledgable and professional. She loves what she does and it shows in her work. And Buddy felt at ease when I went to pick him up. He was nervous at first, which is typical. But, he made a nee friend. Not to single her out from the rest. Paige deserves this review.”