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November 2023 by Fredell Belle
The ghettoest of all Burlington's, for the safety of your mental health avoid at all cost. I've long been aggravated by their lack of customer service skills, lack of cashiers: having to stand in line thirty minutes or more every time I go into the store. What broke the camel's back was the day security got into a full fledged screaming match with a customer in the checkout also angry about the checkout line's dragging thirty minutes or more. Do better or watch this store shut down just like others in the same strip.
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October 2023 by Nakia Collins
Loyalty number was still typed in wrong after repeating it 4 times slowly and clearly. Without the paper receipt, I couldn't return my purchase because I didn't realize the receipt wasn't in my email. That would only happen if the phone number was typed wrong. I can't return any other item from that specific purchase because I now have no proof of purchase without the physical receipt. The cashier should've verified the name on the loyalty account before continuing. Now I'm stuck with an item that I can't use. I want my money back I don't want store credit. The store was clean but very disorganized as well. I would NOT recommend this location.
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October 2023 by Gerardo Espinoza
This is bad customer service, There is an old lady named Margarita. She has actitudes with customers. She doesn't deserve to be working there . I mean they need new employees. All the employees have actitudes they always talk and not work, and they don't care if there is a long line always to buy anything from here it is an hour line minimum this store is bad customer service?
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October 2023 by Erica Barton
This is not the Burlington Coat Factory I grew up with. That one was a class act and more like a department store. This one was more like Ross or TJ Maxx but more raw with lots of red signs. I went on a Saturday and it was like Xmas time with clothes everywhere... Like the store got shook upa little. I went there to find a coat and they had the best selection of coats in the area, but it was not easy to pick one since the aisles are tiny and I was stepping over clothes or moving clothes aside to see what was hanging beneath. After finally finding something, I went and got in line... A really really long line. After what felt like ten minutes (but was probably five) of me not moving more than a foot, my daughter and I gave up and decided to Co. E back another day. If our stuff was gone, so be it.With the store as messy as it was, I'd hate to think what xmas is like at this store. I recommend you visit on a weekday... Probably in the morning or afternoon, as this place had a ton of people. I don't know if they were understaffed or just couldn't keep up with the crowd... I also couldn't see the registers so I don't know how many people were working the counter... But I'd say busy busy busy...and definitely some good deals. I will go back on a slower day.
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October 2023 by Melissa D'Amico
Customer service is terrible. And the lines are super long with only 1 cashier. No managers come up to help out. When I worked in retail and we were busy our manager always came up to ring customers out.
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September 2023 by Eddie Juma
I was ready to try my selection of jeans at the store around 8:30 p.m. This location closes at midnight. Employee stated they had their fitting room closed for the day and said that I need to return tomorrow before 7:00 p.m. which is 5 hours before store closing. I spoke to store manager "Felika" who still refused to allow me to try on any of the items I selected in the privacy of a fitting room. I chose to not purchase any of the items and leave the store.
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September 2023 by deon rhea
They have a wide variety of men's clothing at great prices. If only they had more cashier's...stood in line for over 40 minutes to get rung up. It's not the 2 cashiers fault. Other than that...not bad.
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September 2023 by Noor Al
Horrible customer service. Went in for a return, was given store credit instead of it being returned on my credit card (bought less than a week ago) and I had my receipt. I asked why, told it shows as gift card when my receipt says visa. The cashier just literally walked away, came back in line to use the gift card I now had. Had a different cashier, say hello, completely ignores me, have the gift card down, avoids speaking while trying to scan upside down. When I realize what she’s trying to do, I turn it around and that’s when she finally speaks. I was seriously starting to think she wasn’t capable, just turned out she was rude. I would never go back to this location, I’d recommend Burbank or Tinley Park, where customer service actually exists.
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September 2023 by Darentiz McClinton Jointer
In the store on Cal Sag with 15 customers in line and cashier walks off to handle carts while one cashier is trying to handle customers. Cashier disappeared. I watched customers put items back. Unbelievable customer service. I would give a 0 but that option is not available. 9/14/2023 @ approximately 3 :30.
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September 2023 by Customer First
Worst customer experience from sales reps. Rosielee and store manager have 0 clue how to treat customers. Rudest services I’ve ever had. Said under her breath she was ready to kill someone. Is this how you talk to paying customers?
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August 2023 by Ricardo Ponce
There are nice clothes, but just thinking about the tedious line that you have to do to pay, that is unacceptable. They have to respect people's time and as if that were not enough, the two cashiers there move slower than a snail
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July 2023 by L Hunter
I always get good deals here. Can't beat the prices. The polo I purchased at Macy's was $36. Burlington has the exact polo for $19
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July 2023 by Ashley Scott
I’ve been here about 5 times in the last few months and each time I have to walk right out because they would rather stock clothes all day than have a reasonable amount of individuals on the cash register. There is no reason 8 of you are stocking and one person is on the register. This store and many others in the area are poorly managed, very junky, and overall the store is junky.
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July 2023 by ip man
20 customers in line only one cashier working waited 20+ minutes. Good management
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May 2023 by Nicole Zable
There are never more than two cashiers working at a time. They were efficient and getting people out of the store quickly, but they did not appear to be very happy to be there.
