Old Plank Trail Community Bank, a Wintrust Community Bank, offers reliable and convenient banking solutions tailored to their customers, their needs, and the unique community. They go above and beyond basic financial solutions because they believe a bank should be a true asset to the area it serves. The bank invests in the area and the people who live there by hosting financial education courses, sponsoring community events, and throwing neighborhood cookouts. The employees live, work, serve on local boards, and volunteer for local organizations. They work hard to better the community and take great pride in that commitment. Customers praise the bank's helpful and knowledgeable staff, with one customer highlighting the excellent service from Cheryl Schell. Another customer, John M., is described as the "best help" they have received, and it's suggested that he provide in-service support teaching sessions for other bankers. Customers express their happiness with the bank, with one customer banking there for 55 years and another customer banking there since they were 18 years old. The staff is described as friendly, and the customer service is praised as awesome.
Delaine was a big help opening a new business account and walked me thoroughly through the whole process.
June 2025
I saw a good rate for CDs in an email and I had been a previous purchaser of CDs there, so I went in and worked with a banker, Cheryl, who was very knowledgeable, informative, and efficient. Happy to have some money invested there. Inside was a very pleasant, welcoming atmosphere.
June 2025
John was excellent at helping us and was extremely patient
