AutoZone in Crystal Lake is recognized as a leading retailer of auto parts and accessories. The store receives consistent praise for its extremely helpful and knowledgeable associates who provide excellent customer service. Multiple reviews highlight associates who listen to concerns, answer all questions, and work together to create solutions and right previous wrongs. Staff are noted for going above and beyond, assisting customers in diagnosing car issues, checking engine codes, replacing batteries in difficult conditions, and even helping to check fluids. Their good suggestions help customers save money, time, and stress. This service fosters strong loyalty, with customers stating they will be returning and continuing to support this local AutoZone. The overall experience is described as pleasant, with sales people noted as very polite and helpful, leading customers to definitely recommend the store to others.
William B was super helpful, very polite and quick to find things for us. Multiple staff members checked on us as we browsed. We found everything we needed.
April 2025
Devin and William were absolutely amazing. Both men were extremely helpful and partnered together to right a wrong made by a previous employee. They heard me out, listened to my concerns and created a solution to my problem. Devin is awesome!
March 2025
Crystal Lake Autozone almost always has what I need in stock. The specialized loaner tools have been very helpful.
