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April 2025 by Steph C
Do not bank at this location. Citibank has declined a great deal over the last 20 years, but this location is especially bad. Horrible customer service, no one answers the phones, bankers unable to help. Take your money to another bank entirely, or at least a different Citi branch.
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March 2025 by Oliver Bailey
Useless!! Three employees doing nothing. And they could not help my wife. Useless bank for useless people.
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February 2025 by Diana Lopez
Worst customer service over the phone ever! You go to the branch they cant help you have to call you call they cant help you have to go into the branch! I cant access my money! Changing banks immediately.
** update Alfonso G and management in the crystal lake location they are truly the definition of amazing customer service…. Citi give that location praises since they were able to keep me from switching my bank. Great job team/ customer service over the phone you guys still suck. Learn from this staff they know how to treat people !!
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February 2025 by Tea Johnson
Spent close to three hours on the phone and online trying to get my account unlocked. Alfonso helped me in ten minutes. I appreciate you!
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January 2025 by Robert Kushner
Very poor customer service. Branch never answers their phone. Sends phone calls to a call center where the people hardly speak English. Used to be a good bank it's now a disaster.
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December 2024 by francisca LL
worst bank ever,,,service so bad 👎
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May 2024 by Mahmahmah Mahnamana
The absolute worst bank I have ever dealt with.
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February 2024 by Kathleen Dickerson
Difficult to find a functioning ATM, online banking doesn't load more often than it does. I tried closing the account and they did not honor the check to the new bank, which would have left me with $3 that I was told would be mailed to me. Instead, the $3 disappeared and the check was not honored, thus NOT closing the account. More stress and time spent than any customer service provided.
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December 2023 by Pat McCoy
Staff is always pleasant and helpful. I like this Citi location.
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December 2023 by Dank02 lll
I spent 3 hours in the branch and 5 hours additionally on the phone with citi, with many "dropped" calls to handle a glitch in their system that made 8 payments to a citi credit card that was linked. There is no way the app or online banking would allow me to set this up. They would not do a stop payment since it was an internal problem. The staff had an attitude and would do nothing to help but dial a phone so i could deal with it. I will have to wait several days, right before Christmas, for them to figure it out and credit my account. This is corporate theft and wrong. Citi sucks to deal with. This is not the first time something like this has happened either.
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November 2023 by schramuk
I am shown by name along with my mother on Citibank checks. My mother set this up in 1986 after my father died to make sure that I had access to her CitiBank checking account to pay her bills if she became incapacitated. I am also the trustee on my mom's estate and her sole survivor. So, what happened??* My mom died in July 2023. Bills continued past her death, and I paid them with her checks by signing my name.*USPS was not forwarding her statements to me, so I went to the Crystal Lake branch to get a transaction record. I gave them my ID, the trust documents, and her debit card.* I was told that because I'm not a "signatory" on the account, I cannot write checks to pay her estate's bills.* I was told that I cannot use my mom's debit card (even though I made estate deposits).* After consulting with Citibank's national office, the local branch banker said that he could print out the transaction statements that I wanted.Fast forward three weeks and I'm trying to deposit checks (under $500 each) at a Citibank ATM, but mom's card is refused. I go into the local Citibank branch, and they tell me that mom's checking account is "frozen" and the debit card is cancelled. NO NOTICE FROM CITIBANK WAS EVER RECEIVED!All this after Citibank (who set up the checks with my name on them in 1986) failed to add me a as "signatory."
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November 2023 by Veronica Sancen
Worst bank ever. I wish I could give it 0 stars and I don’t even have an account with you guys. My partner constantly gets fraudulent charges at least 2 times a month . Recently he’s been getting charges from other states and when he tried to call customer support they tell him he could be prosecuted for lying even though it’s been months of this same reoccurring issue that he’s been trying to resolve. He has to lock and unlock his card every time he wants to use it because if not he keeps getting charges. They lock his account completely for days even weeks sometimes. Worst bank ever he will be switching and I hope nobody ever tried to set up an account with citi. Absolutely disgusting customer service they simply do not care.
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May 2023 by Donna Davis
I Love this branch everyone is friendly. They are efficient and let you know when CD rates are higher to invest in them. They give you the online app to lock your account. My other bank doesn't do this. This Bank gives you more services then others.
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May 2023 by Lenore Zanello
I called Citibank customer service and asked if my mothers who is 88 years old and has severe pain no longer drives I asked him if a temporary state ID would be acceptable to change your pin number after speaking to customer service they said yes as long as it has her photo on it. It did have her photo on it. She had her birth certificate marriage certificate Social Security card other credit cards and other photo IDs. After taking a good eight minutes to walk in the door and get to the teller we were told it was unacceptable. I am I can honestly say that the stoic expression less teller could care less! My deceased Dad always called this bank SHI**Y Bank I now agree!
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March 2023 by Marysia Stefan
I wait 20 minutes for the banker and his boss is on the phone and he has no time to serve me. sends me to a busy banker. I guess some people forget what they come to work for. I do not recommend this place.
