PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. The store provides a varied selection to cover the needs of dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, and mice. Customers can now shop online and pick up at their local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption services. The grooming department at PetSmart receives positive reviews, with customers praising the staff's expertise and their pets' comfort during the grooming process. However, some customers have had negative experiences with certain employees, such as a "floor manager" who was described as rude and unable to handle customer issues effectively. One customer shared a heartwarming story about their cat, Buddy Boy, who enjoyed visiting the store and receiving affection from the staff and other customers. Unfortunately, Buddy Boy passed away, but the customer has fond memories of the store's welcoming atmosphere. While most experiences at PetSmart are positive, some customers have encountered issues related to the care of certain animals, such as the lack of proper lighting for a bearded dragon and improper humidity levels in the reptile enclosures. The staff's commitment to animal welfare is an area that could use improvement in some cases.
Good place to go for general pet needs. Good selection of food, treats, supplies of all kinds. Staff is friendly and helpful. This PetSmart has a pet hotel for boarding and a grooming center. Banfield is gone but really has everything else.
March 2026
Buster really likes Christina, she does his ears ever so gently and his paws, ears and tail are SO cute! Ready for the Easter 🐣 Bunny 🐰 Saturday!
February 2026
Good overall experience. The store is clean, organized, and easy to shop. They have a wide selection of products, and everything I needed was in stock. Staff were friendly and checkout was quick. Convenient location and consistent service. Would shop here again.
