Decatur Earthmover Credit Union is known for its friendly and helpful staff, making banking a pleasant experience for many members. Customers appreciate the convenience of multiple locations and prompt service. One member highlighted the outstanding support received while setting up an online account, noting the quick follow-up after a lost connection. However, some members have expressed frustration with the communication regarding FHA loans, receiving information in bits and pieces. While the overall service is generally good, there are suggestions for improving efficiency, particularly in the drive-thru and phone response times. Overall, DECU has built a solid reputation over the years among its members.
DECU has been very good to me. If I have a problem they always go above and beyond to help me. I truly appreciate them.
July 2025
Helped me with a loan when no one else wouldn't, very helpful and polite.
January 2025
Just got off the phone with Paige G. from DECU. Awesome person to talk to and extremely helpful. She did an outstanding job guiding me on setting up my online account. The best part about this is we lost connection somehow and she immediately called me back. Keep up the good work Paige!
