Staley Credit Union offers a mixed experience based on customer reviews. Many appreciate the local mortgage team, particularly the assistance from staff members who help make home loan processes seamless, especially for first-time buyers. Customers have noted that the service is efficient and patient, making it easy to navigate mortgage lending. However, some reviews express dissatisfaction with certain fees, such as charges for moving money between accounts, which can feel unfair compared to other credit unions. Additionally, there are complaints about the handling of transactions, like sending paper checks instead of electronic transfers, which can delay access to funds. Despite these concerns, some customers have praised the same-day account setup and exceptional customer service, indicating that there are positive aspects to the credit union as well.
Five stars for the service at Staley Credit Union. After experiencing some difficulties with the account sign-up process on Thursday/Friday, the representatives stepped in and handled everything with kindness and patience. Their 'above and beyond' attitude made a stressful situation much easier. HIGHLY RECOMMEND!
December 2025
I love this credit union, awesome service and kind emplyees
July 2025
Awesome service! very polite , professional and patient