Staley Credit Union offers a mixed experience based on customer reviews. Many appreciate the local mortgage team, particularly the assistance from staff members who help make home loan processes seamless, especially for first-time buyers. Customers have noted that the service is efficient and patient, making it easy to navigate mortgage lending. However, some reviews express dissatisfaction with certain fees, such as charges for moving money between accounts, which can feel unfair compared to other credit unions. Additionally, there are complaints about the handling of transactions, like sending paper checks instead of electronic transfers, which can delay access to funds. Despite these concerns, some customers have praised the same-day account setup and exceptional customer service, indicating that there are positive aspects to the credit union as well.
Sonja C. helped with a home loan and made the process seamless. She was incredibly patient and helped work through the bumps in the road to get everything finished up with first-time buyers!
February 2025
Working with this local mortgage team at Staley was a breeze! Highly recommend Sonja & Jessica for mortgage lending on a new purchase, refinance, etc.
February 2024
Jessica Lott the loan officer is just amazing. She is so friendly kind and helpful. She is the best in the business
