Verizon is a telecommunications company known for its excellent customer service and support. Many customers have praised the helpful staff, including employees named John and Deon, who assisted with new phone setups and account management, making the process smooth and informative. Customers have expressed satisfaction with the assistance they received when transitioning from other providers like AT&T. Despite some communication issues related to outsourced support, the professionalism of the in-store staff has left a positive impression, leading customers to recommend Verizon for their cell phone and wireless needs. Overall, Verizon aims to provide a great experience for its customers.
Very easy to upgrade phone and transfer all information from old phone to new phone. They answered all of my questions.
October 2025
Deon was extremely helpful and positive. He quickly addressed and solved the issues I was having with activating a new device. Deon went out of his way to make sure all of my content was transferred. I was highly satisfied with Deon's customer service.
August 2025
They use a call service when u call store. It causes communication problems with customer and store
