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“We purchased a MacBook Air on Monday and two days later the product went on sale. While we appreciated the expertise of the sales people, we were very disappointed that they did not tell us about the upcoming sale. That would have shown real integrity and built better customer relations. Even our car salesman told us he could give us a better deal if we waited.”
“Long time verizon customer but decided to switch carriers after repeated service issues. Lisa was a delight to work with!
Her as well as the assistant manager (Jon?) where both so wonderful and knowledgeable. I really appreciated the time and care they took to explain everything to me. Couldn't have asked for a better experience from start to finish!”
“Walked in the store to replace a zagg screen protector and couldn’t have been more pleased!! The gentleman, Paul was professional and courteous and quickly serviced the phone while I waited, less than 10 minutes. Thank you for the excellent customer service! ?”
“Ashley helped me with my phone the other day. she was friendly, kind, and made the experience very pleasant. the staff at this location also seemed more welcoming and professional compared to other AT&T stores I've visited.”
“This young man Mason AT AT&T WAS AMAZING THE WAY HE TREATED EVERY CUSTOMER THAT WALKED IN THAT STORE. THEN ON TOP OF THAT HE WAS VERY GOOD AT FIXING THE PROBLEM I CAME IN WITH.Mason was great at explaining At@t direct tv service we switched from Comcast”
“Another Verizon store is much closer to me than this location, but the difference in customer service is definitely worth the drive. I really appreciated the thorough explanation of my bill and eligible discounts and promotions that I received. Jason and other store staff were courteous, friendly, and accommodating. I initially thought to buy the new phone outright although decided to purchase it over a three-year service commitment and not go directly to the manufacturer because doing it that way felt right based on how I was treated at this Verizon store (in Long Grove).”
“Took my Mom in to replace her iPhone 13 with a 15. Only one person working on Sunday, and they were helping another customer, so asked us to come back in ~30 minutes. When we returned, a couple other folks had come in, but they honored our pace in line which was nice. The person helping us was efficient, knowledgeable, and professional, and we were in and out with the new phone setup (including new case and screen protector) in about 25 minutes. Not a bad idea to make an appointment before you come in, but definitely recommend this store”
“THE OWNER IS A VERY NICE MAN,COURTEOUS,INFORMATIVE ALWAYS DOING THE BEST HE CAN TO FIX ANY PROBLEMS,HE GETS THE JOB DONE,GREAT PRICES,EXCELLENT CUSTOMER SERVICE.VERY GLAD I STOPPED IN.WORTH EVERY PENNY TO FIX MY PROBLEM.RAY'S THE MAN,A WIZARD WITH THE MOBILE DEVICES, COME SEE FOR YOURSELF.”
“Michael Buck extremely helpful and helped save the day when my phone had water damage and gave instructions on how to file a claim for a new phone. He went above and beyond to help ensure all my data was saved and had he not helped all would have been lost. Such a great customer service experience!!”
“I came in to this location because wanted to upgrade my phone from a 15 to the new 17 Pro Max and Joey helped me a lot with getting this done. We also were able to upgrade our WiFi and save! I was able to get a good deal for this upgrade and Joey was patient and answered all the questions I have. I definitely recommend this location and working with Joey. He was great and very nice!”
“I dropped my old phone in the pool the night before and the following morning to be able to work I had to access the Authenticator but with out my phone it was impossible. I went into your store right when it opened and Erick was available and help me pick a new phone as my old was no good anymore. Erick explained all the options I had, promotion and discounts and it made it easy to pick my new phone. Thank you Erick, you are amazing.”
11AM - 6PM
3046 IL-60, Mundelein
Mobile Phones
“Came into the store with an issue with my bill from another location that was giving me the run around. After 2 months after trying to solve it, I came in and Rey helped me out with all my questions and helped me find the best solution!”
“We came to AT&T the day after Christmas and hands down the BEST service! Gaby was so kind, informative, and helpful. She went above and beyond to even check our current account to see if there are opportunities for savings. Gaby has a warm and welcoming demeanor, just overall someone you can ask questions to and joke with. I highly recommend this location for all of your ATT needs.”
“Marlen helped me a lot. They wanted to charge me $1000 for an iPhone 15 and I came to this company and it's more than half of what I paid.
Thank you very much for the help guys ?”
“I went to boost mobile to try to connect the phone and they helped me a lot and they are very professional in what I recommend this place to everyone who wants another phone”
“Rick has the best customer service. We went to the Crystal Lake location and didn’t have a good experience. Decided to drive out to FRG and were very happy with the customer service Rick provided. We will now make this our go to location.”
“Erick and the whole team are truly amazing! Everyone is incredibly responsive and supportive, the best service we’ve ever received. They took time to explain everything in detail, offered us the best deals, and walked us through the entire process step by step. Erick is exceptionally professional and highly experienced in his field. Thank you so much for all your help and support. T-Mobile customer service at its best, highly recommend!”
“Krystal, the new store manager, was amazing! She lowered my bill and made the whole visit easy and super helpful. You can tell she really cares. Keep her around!”
10AM - 7PM
1 W Rand Rd, Mt Prospect
Mobile Phones
“Arsen is a true professional in his field. He helped us purchase a new phone and explained everything clearly and in detail, making the whole process very easy and stress-free. He is knowledgeable, patient, and provides excellent customer service. Highly recommend coming to him for professional advice and assistance!”
“I’m really grateful to Nicholas and his peers for helping me out with a family member’s phone issue. They tracked it down quickly and got me going in minutes. Thank you for the quick initiative and expertise demonstrated at this AT&T location on a late Sunday afternoon!”
“I came in with an appointment made online and was helped promptly, with the man completing my repair within 30 minutes. I could not be more pleased and heartily recommend your services!”
“Did not get names unfortunately but the team of ladies who helped me and my mom was wonderful! Basically cut our bill in half and went above and beyond setting me up on a new phone. I wish I knew more people in the area to recommend them to!”
“Got a new Apple Watch Ultra from Aurora and she was amazing!!! Smoothest process ever in a mobile service store. Team seemed to really enjoy their work snd each other.”
“Went in for a new phone/upgrade at this location and Lisa provided me with possibly the highest level of customer service I've ever experienced. She was cordial, very knowledgeable about each product and plan, trustworthy, and she explained everything in a clear and concise manner. She went above and beyond helping me with the transfer of data which saved me a ton of time and aggravation. She turned a transaction I was dreading into a pleasant and easy experience. Lisa is the reason I will remain a loyal customer AND I will recommend her to my family, friends, business contacts, and more.”
“I switched from another carrier to T-Mobile, and the whole process with was very smooth with Ivan. He was professional, patient, and explained everything. No stress, no confusion, he just provide a great service. Highly recommend working with Ivan if you’re making the switch. And glad to be at T-Mobile family from today.”
“For many years now, our purchasing process with DVD Overseas has been successful from the initial ordering to the fulfillment of the order. We are very satisfied with DVD Overseas' customer care. We appreciate their attentiveness and care to process our orders in a timely fashion with great direct communication. When a product was out of stock, they reached out to us with other product options, and even price-matched as necessary. As always, it's a pleasure working with DVD Overseas and we look forward to continued successful ordering!”
“Valerie is great at her job another store run by Will which does not surprise me with the outstanding job he does at both stores, the staff is super friendly and the store is always clean and organize, well maintain and always willing to help you out. Will recommend to anybody”
“I’ve written maybe 5 reviews in my life, but this is one I HAVE to write. The Verizon Hoffman Estates location is the very best of the best! The manager, Jesse, knows his stuff! He’s helped us; he’s helped my elderly parents. We’ve added lines, changed phones, ported over numbers, you name it. He explains everything clearly: options, the steps we need to follow, and what to expect. He’s patient, kind, and fun to work with! His crew is so helpful, too. (Shout-out to Jacky!) With as much as we rely on cell phones, it’s essential to have someone to trust. Jesse is that someone and his store is that place.”
“After having multiple bad experiences with T-Mobile’s virtual setup and other stores, I came to this location for a complex business account setup. That’s where Luis & Sig completely changed the experience.
Luis spent an incredible amount of time helping me through a setup that was anything but simple. I had to come in many times due to the complexity and strict requirements, and every single visit Luis was extremely helpful, patient, and professional. He never rushed me, always explained things clearly, and genuinely cared about getting everything done the right way.
Sig was also friendly and supportive, and Luis truly went above and beyond. This is honestly one of the best customer service experiences I’ve ever had, not just with T-Mobile but anywhere. If you have a complicated account setup or want someone who actually knows what they’re doing, ask for Luis & Sig — you won’t be disappointed.”
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“Nick helped us get new phones and he was Very helpful, kind, informative, and funny. He made this process seamless and we were able to leave the store within 30 minutes. Highly reccomend!”