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“The team here is incredible and on point! Words cannot describe how thankful I was to have their customer service and willingness to go above and beyond to get our company order out in such a short of time! Thank you both very much last night (11.7.24)! ?”
“I’ve been a loyal customer of this UPS Store for over 20 years, and I can confidently say there’s no better place for shipping or printing. They’ve consistently delivered top-quality work for my business—handling everything from brochures and business cards to banners with professionalism and care.
Beyond my business needs, they’ve been an incredible resource for our local high school (New Trier), designing and printing large volumes of brochures, posters, banners, and banquet booklets for the Football, Lacrosse, and Field Hockey teams. I wouldn’t trust anyone else with these important projects. Their service, attention to detail, and reliability are unmatched!
But today, they surpassed even my highest expectations. A package we thought was lost was tracked down thanks to their persistence and incredible attention to detail. Mike and Pete were so responsive! They retraced every step—reviewing the labeling process, speaking with the driver, and even checking the in-store camera footage. Their extra effort solved the mystery, and the package was found and delivered right on time.
This level of dedication is rare, and it’s why I would never go anywhere else. Truly an outstanding team!”
“OMG I’ve been doing bidness w/ Owner / Operator Michael Forman since we moved to Very East ( VELF ) LF in 1987 ( ironically the same weekend as Mr T ) and Michael, Along w/ faithful Pooch Fido have been servicing me con brio ever since.
1) Although often melancholy, MF always seems to perk up when I show up like clockwork on Thursdays in time for me to pay top$ for the myriad of chochkies( sic) he tries to unload like 5-color solar flashlights that glow in the dark and sunglasses w/ a Wig attached that even in Lake Bluff could pass for Trump.
2) Michael’s command of English along w/ Swahili and Mandarin make even the most cosmopolitan LF’er feel Velkome y BienVenue …
- What more can I say to merit his 5 star service? Freshly baked cookies? An horsd’oueurves plate rivaling only that of Onwentsia ? Most of all his chipper upscale mein even when they somehow Bombay your Aspen - bound skiis to Sri Lanka ?
Enuf Already - jpg”
9AM - 3:30PM
1153 Lee St, Des Plaines
Mailbox Centers
“The best location ever! They are always so patient with me and so fast! Dez I think is her name was extremely helpful this past time I had a bunch of packages to return and helped me so much. 10/10 recommend this location for their service and great customer support!”
“We were traveling through, and I needed a place to print out a document, scan and also fax. They completed all three quickly for less than $2.00! Great customer service !”
“The Highland Park UPS Store went to great lengths to help us out a few weeks ago! We had a problem with our order that was entirely OUR fault, and the manager worked with us over several days, several emails, and several phone calls to help us resolve the problem. Again, the issue was our fault and not theirs! Such impressive customer care! Thank you!”
“I had a pallet ti deliver from a residence to a business in California. FedEx, Old dominion were disorganized, unhelpful, and unavailable.
Jeet and his team connected me with TForce freight and procured a pickup within 24 hours. He came to my house, we filled out some paperwork, slapped a label on it and out it went. Frictionless and speedy. Thanks guys!”
“I can’t say enough good things about this UPS Store! Every time I visit, I’m impressed by the exceptional level of service they provide. The staff is not only knowledgeable and efficient but also incredibly polite and approachable. They truly go above and beyond to make sure every customer feels valued.
I recently needed help with packing a fragile item for shipping, and they handled it with utmost care. They used high-quality materials and ensured my package was secure. The item arrived at its destination in perfect condition, which speaks volumes about their attention to detail.
The store is always clean, well-maintained, and organized, making it easy to find any supplies you might need. Whether it’s shipping, printing, or just needing guidance on the best options for your needs, the team here delivers with professionalism and a smile. It’s rare to find such a seamless combination of efficiency and friendliness these days.
I’m happy to recommend this location to anyone who values excellent service. A huge thank you to the team for consistently exceeding expectations!”
“The staff and service at this UPS store in Buffalo Grove is consistently top notch. If you’re ever in need for a speedy drop off, or assistance w packaging, I highly recommend this UPS location.”
“All the UPS experts at the store were knowledgeable, kind, efficient and solutions oriented. The shipment was a freight shipment of many sentimental and delicate family heirlooms. Everyone treated my valuables with respect and care. The packing they did was excellent. Everything arrived in exactly the condition in which handed it was handed over. They were reassuring and professional about this important shipment.”
“Amazing service! Walked in with a complex Amazon return and they took it without question and handled all the packing and labeling, all just 2 minutes before closing time! Will be my go-to Amazon return spot going forward”
“I've used this location a few times and I've never had any issues with what I've needed. But I felt compelled to write this review after interacting with and observing the employees when I stopped in this morning to send out a package.
It wasn't too busy, just myself and two other customers. There was a man and a woman working (same gentleman I've interacted with the last few times I went). He warmly greeted me and then apologized since they had a power outage in the morning so the systems were running a little slow. While we were waiting he noticed the guest behind me and helped direct him on where to place the package he was sending. He also assisted his coworker (not that she needed it, per say, but it helped keep things running smoothly). After that the computer was ready and he scanned my package. He was very efficient and made sure that he was using his time wisely. I also observed the woman helping the other customer while I was waiting, and she was very detail-oriented and professional with him.
While I was leaving, the gentleman gave me a friendly goodbye which felt very genuine, and I left the store actually feeling better and had my day brightened up. Can't say that about many places these days, so big thanks to them for being so great!”
“Outstanding and prompt notary service! Nancy was not only professional but also incredibly friendly and kind. I truly appreciate her excellent assistance and highly recommend her.”
“I'm in my 60s, and this is without a doubt, the best UPS facility I have ever used. This is the second time I've gone there. I no longer live in the area, but when I'm up visiting my family, occasionally I have to ship something back home.
A little over a week ago I took some items that I did not have a box for. They went to the trouble to arrange my items in the most economical fashion possible. They charged me six dollars for the materials they needed, and in my opinion, after receiving my box and seeing how expertly it was packed, and with the degree of care they took, I honestly feel they should've charged me more. Not only for the main box that housed my items, but also for a bubble wrap envelope inside of an additional box they included for some books. I was honestly stunned when I received my box and opened it up.
I had also shipped some items one of the previous times I was in town (that time I had my own box) after trying one or two other UPS places in the area. They all pale in comparison to this location..
I've read some negative reviews on here and I really don't know what these people are talking about.
These guys couldn't be more friendly or accommodating, they excel at what they do, and their pricing is beyond fair and reasonable.
We seem to live in a world where nobody is good at their job anymore, or even seem to care whether they are, or not. Not here. It's a pleasure giving them my business.”
“Exceptionally well at packing! Second to none for Customer Service! Wonderful to talk with at every level! They do all they can to make sure you are looked after! Best experience I've ever had with any shipping outlet!”
8:30AM - 4PM
872 S Milwaukee Ave, Libertyville
Mailbox Centers
“We’re doing lots of remodeling which results in lots of product returns. This UPS store is so helpful knowledgeable and friendly. They relieve a lot of stress for me.”
“I am so thankful for this UPS and especially for Cass’ help and kind demeanor. I used to hate going to UPS as so many of the workers are rude, but this location is different. Their kindness goes a long way. Thank you Cass and crew!!”
“I recently had a very bad experience shipping some items to florida for my mother. the box had been rummaged through and some items stolen and the young man at this location was very sympathetic and understanding and helpful. He went out of his to resolve the issue and they sent my mom a check for the full value of the items lost even though i didnt get the insurance or anything.
So, it was a bad situation but they helped make it right and I really appreciated it. Thank you so much”
“Got my passport renewal done here!!! Very frustrated and worried about security until I came here and worked with Natalie. Fast, reasonable and a pleasure to work with!”
“They do their job right and efficiently. Not many mailing stores do. Respect to these ladies here (haven't seen a male in there so idk).
Thanks to the team.”
8:30AM - 4:30PM
1749 W Golf Rd, Mt Prospect
Mailbox Centers
“Jimmy was fantastic! Being a minority isn't easy sometimes and Jimmy was kind understanding and professional. I need to find more businesses like this. Thank you for having Jimmy here.”
“The female associate saw when I existed the car with a box and she proceeded to walk to the door to assist me with the box. I was truly surprised at her ability to see my struggle with beingThe female staff saw when I existed the car with a box and she proceeded to walk to the door to assist me with the box. I was truly surprised at her ability to see my struggle and being willing to excuse herself from her customer to assist me with the box. She was a blessing.”
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“This store has the most polite, professional, quick and smart people that work here. The store always smells so good and the people are also always in such a nice friendly mood. They really go above for their customers and really appreciate that stores like this are still around!!”