Illinois Community Credit Union (ICCU) is a trusted financial institution serving the Chicago area, northern and central Illinois, northwest Indiana, and the Las Vegas metro area, with about 89,000 members across several states. Customers frequently praise the friendly and helpful staff, especially the branch manager, Kim, who is known for her patience, clear explanations, and willingness to assist even on her days off. Many customers have had positive experiences with loan services, including auto loans, describing the process as smooth, quick, and well-guided. Kim and the staff at the DeKalb branch are recognized for their outstanding customer service, warmth, and attention to individual needs. Long-term members appreciate the relationships they've built with the branch staff, which have made banking and navigating mergers easier. Overall, ICCU is appreciated for its caring staff, efficient service, and commitment to providing a great banking experience.
Kim is very helpful she break everything down to you, and help you in any way that she can..She even helped me on her off days
August 2024
Kim was very helpful and informative while doing my refinance!
June 2024
The branch manager Kim was extremely helpful with our loan. It,s our second one with her and it couldn't have been more easier. Thanks for helping us out with such a short notice.
