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November 2024 by Rodway, Tarrin
The manager in grooming is very professional and understanding. She did a wonderful job on my pup! Definitely would recommend!
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October 2024 by matt johnson
Website sucks, the employees seem to hate their jobs and other than 2 employees the rest act like you're bothering them by being there. Only go here when the other pet box store is out of the food I use. Wish there was a lfs option closer to me.
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June 2024 by William White
Dog grooming. I have 2 large dogs. Always happy with the service and the dogs are always excited to go there.
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May 2024 by sandra day
The groomers here are well trained and exceptionally good with my fur babies I do not take them anywhere else and would recommend them to anybody that needs grooming
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April 2024 by jims72vega
Great location. Lots of good quality dog and cat food.
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April 2024 by Evangelina Rios
This is the worst Petsmart I have had to deal with!Groomer had no clue what she was doing and because of that I now have to reschedule but definitely not at this one.Waste of time and the hours available are definitely stupid!Madeline if you don't know what your doing you should not accept appointments under your name!!!Very unprofessional and a waste of my damn time!The groomers there look so damn lazy!You knew exactly what you were doing Madeline when you canceled us on the spot.I could tell she just didn't want to do the job.Lazyness at its best!!!!!!
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April 2024 by Emmie
I asked about my hamster and if she has ever had a dust bath or how I should clean her, Noone had an answer...
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March 2024 by Maria Alcantar
Actually they DO NOT even deserve one star.
I had no choice but to click on it if I wanted to write my comment. I called Petsmart, 2512 Sycamore Rd, Dekalb, IL at 11:29am on today’s date, March 14, 2024.
I scheduled an appt for 12:30pm. At time of scheduling she asked for his name, birthdate 02/2022, breed, pit bull, weight, 90lbs and proof of rabies shot. My son and myself are disabled. Reptar, the dog I was taking to get nails cut, has anxiety when in a vehicle. It took longer than I expected to leave the house.
I called them back at 1:19pm. I explained my problem and was told to go ahead and take him in now or they would be there until 4pm. I told her we would be in in12 min. She said no problem. I went into the groomers area. They asked if that was Reptar and asked if I could please wait right outside the doors while they finished the two they were working on. We stepped out.
One of the groomers, that wasnt there earlier, comes to me and says they dont have time for him. They are too busy and I need to reschedule. I had to show her proof of my phone calls. Explained the situation. She stood there for over 5 min arguing with me saying no one would have told me that. To schedule for a different date and I would get half off. I explained to her that in those five minutes she could have already started with his nails. She went inside comes backs and said the other problem they had was he weight too much, to what I responded they knew that when I schedule the appointment. She went on to say the person that ok’ed for him to be there was not there and went on to say “well we are not going to do it today. Schedule your appointment and we will take care of it free of charge”.
THIS WAS MY FIRST AND LAST TIME EVER GOING THERE!!!!!
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February 2024 by Halcon_mv
very good service, the employees are very friendly.
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January 2024 by Diego Hernandez
Great customer service.
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January 2024 by Brian Mihalik
Selection seems smaller lately but has a lot for cat/dog
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January 2024 by Marla Johnson
Friendly
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November 2023 by Gina V.
I find this petsmart the messiest they always have inventory all over the isles that makes it hard to walk with ease but the prices of pet food are lower than Walmart. I had my dog bath, nail clipped brush teeth the works and the girl did a wonderful job cleaning my dogs eyes. I love the fact they also carry sea water fish Please hire more people to put your store organized thank you
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November 2023 by Mecca Muhammad
I purchased a green cheek parakeet from here and the customer service was excellent. I love my green cheek parakeet! He already allows my daughter and I to pet him
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November 2023 by Christopher Sorelle
Great staff! Very helpful and friendly
