Sam's Club Cafe offers a mixed experience for its customers. Some visitors appreciate the convenience of the online ordering service, which features a user-friendly app and easy curbside pickup. Customers find it helpful that staff assist in loading groceries into their cars. However, there are significant complaints regarding store hours, with some members frustrated that the cafe opens later than expected, causing delays in their day. Additionally, shoppers have noted a lack of product availability, as popular items like half-and-half are not consistently stocked. The customer service at this location has also received criticism, with reports of unhelpful staff and long wait times at the food counter. For instance, a customer experienced a delay in receiving a pretzel and faced issues with the app during self-checkout. While some members have been loyal for years, others are reconsidering their memberships due to these frustrations. Overall, the cafe has room for improvement in customer service, product availability, and operational efficiency to enhance the shopping experience for its members.
