Pet Stores in Downers Grove, IL

“I’ve been coming to this pet store since they opened and Rob is the reason I keep coming back. This place is another bougie pet store with organic/holistic/vegan/etc pet supplies but Rob goes the extra mile for the customers. He is professional, extremely knowledgeable, helpful, friendly and inviting. Not only is he excellent at helping pet owners find what they need, and what they didn’t know they needed, he provides the type of customer service that keeps customers loyal. Honestly, he should be a regional manager or something that oversees how all locations interact with customers because they would probably see a significant bump in sales and repeat customers. It’s a nice store with nice products but doesn’t matter how nice your store is if you don’t know how to treat customers. You can just tell he is a good guy and I trust his advice about my four legged family member just as much as my Vet’s.”

“EVERYBODY needs to visit this place and pick up an adorable cake. I buy them for my dogs every year and they are SUPER affordable. Abby helped me yesterday and she was an absolute doll. She was so friendly and made sure I loved the cake! It is always a 10/10 experience here. I will always recommend this place! An absolute gem in the suburbs.”

“I just had a positive first time experience with this pet grooming salon. They asked how I wanted my pet groomed and they did a nice job. I had called a couple of times prior to the visit and they returned my phone calls promptly. I recommend this pet grooming salon.”

“It was my first time coming here, they didn’t have the cat litter brand that I saw on their website. They told me I can order it online and have it shipped there to pick up. It’s kind of a hassle. Other than that, the employees were pleasant and helpful. I was able to pick up some Tidy Cats at a reasonable price.”

“I received excellent customer service from Sara yesterday! I had the rewards program for a while and I never thought I got anything out of it. Yesterday she checked and said I had 2 rewards available. She helped me download the app and redeem them. I was able to get my bag of dog food for free which was nice because I buy at least 2 bags every week. Thank you Sara for taking the time out to check my rewards! One of the best customer service experiences I’ve ever received.”

“I had an absolutely amazing experience at this PetCo. I have come here for years for my hamster and dogs, but recently decided to add a kitten to my home. I was picking out some things for my kitten and there was an amazing employee! I regret not getting her name, but she's a shorter girl with dark hair and glasses. She knew absolutely everything about cats and kittens and gave me amazing advice. She also gave me plenty of online resources to educate myself further. She went above and beyond what her job calls for and gave me a fantastic experience. I really appreciate that she cared so much about my kitten and cared that I was aware of things to provide him a healthy and happy life.”