The Great Escape Downers Grove is a highly recommended store known for its exceptional customer service and knowledgeable staff. Many customers have praised individual employees, such as Ken and Chris, for their helpfulness and expertise. Shoppers often report a positive experience, with staff assisting them promptly and offering valuable advice on products. Customers appreciate the store's clean and well-stocked environment, making it easy to find items like outdoor furniture, pools, and hot tubs. Though there were some concerns regarding management interactions, overall feedback highlights the professionalism of the staff. Customers have noted that the store's employees are courteous and attentive, addressing concerns and resolving issues effectively. Many past customers return to the store, citing quality products and smooth purchasing experiences. Notably, one customer expressed gratitude for Chris's assistance, calling it one of their best high-end purchases. Overall, The Great Escape Downers Grove stands out for its combination of a pleasant shopping atmosphere and dedicated service, making it a top choice for outdoor and pool-related needs.
Very helpful. They have no problem testing the water for me and telling me exactly what I need to do to get my pool up and running.
June 2026
Rudy at the great escape was amazing! We had a mixup on our umbrella and he fixed it right away with no issues. He also remembered me when I came in for pool supplies and helped me get what I needed.
November 2025
Very knowledgeable staff, helpful yet not pushy salesman.
