The Great Escape Downers Grove is a highly recommended store known for its exceptional customer service and knowledgeable staff. Many customers have praised individual employees, such as Ken and Chris, for their helpfulness and expertise. Shoppers often report a positive experience, with staff assisting them promptly and offering valuable advice on products. Customers appreciate the store's clean and well-stocked environment, making it easy to find items like outdoor furniture, pools, and hot tubs. Though there were some concerns regarding management interactions, overall feedback highlights the professionalism of the staff. Customers have noted that the store's employees are courteous and attentive, addressing concerns and resolving issues effectively. Many past customers return to the store, citing quality products and smooth purchasing experiences. Notably, one customer expressed gratitude for Chris's assistance, calling it one of their best high-end purchases. Overall, The Great Escape Downers Grove stands out for its combination of a pleasant shopping atmosphere and dedicated service, making it a top choice for outdoor and pool-related needs.
It’s was great. Was helped right away. Employees were very knowledgeable, and offered great advice. In and out in 10 minutes. Employee also helped me carry my purchases to my car.
May 2024
My salesman Matt was helpful, knowledgeable and not overbearing. We are past customers and we will continue to buy from your store because it’s always a positive experience. Quality products and great customer service!
September 2023
Great store, very clean and well stocked. Exceptional staff , very professional , knowledgeable and courteous. Manager Chris is top notch! Highly recommend you visit this location if looking for pool, hot tub, pool supplies or patio furniture and more.
