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August 2025 by Kevin Spiller
I have to 3 to 4 times a week reboot the modem to be able to watch sparklight. The price we pay, we should not be having these issues.
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August 2025 by Lawman Savage
Worst customer service ever through phone call center.The waiting time is excessive, and it's repulsive that they always say they will be with you soon.It takes a half hour to an hour to get anyone to answer.Totally ridiculous.JS
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July 2025 by michael goldy
Five stars says it all.
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May 2025 by Laura Thompson
Easy to find and the gentleman was exceptionally helpful. Great service and answered every question I asked without hesitation.
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March 2025 by Richard Brown
I had Xfinity 1gig Internet in Albuquerque it was ok ran about 300 mbs and I thought moving to small town my Internet speeds would slow. With spark light i got their 1 gig internet and blazing fast!! I'm very impressed!!!
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February 2025 by Bill Rone
Another evening another outage- spoke to rude tech- not sure how they are still in business with their outages and jerky techs- a week later...Yet another day & another outage- tech services unreachable- when will they get their at together?????
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July 2024 by April Capps
Very friendly and helpful!
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July 2024 by Angela Howell
I've only had spark light for a month but I have off and on issues with the service. Today at 3:00 I was told they were going to send somebody out by 7:00 pm same day well they never showed up. No messages no phone calls. I hope the service gets better if not I'm thinking about going elsewhere.
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June 2024 by Sarah
Bewt internet around
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April 2024 by Katrina R
I'm a fairly new customer but so far it seems good. We've had some bad weather and the service didn't falter at all. The few interactions I've had with customer service have gone well.
I am still waiting for them to come out and bury the cable.
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November 2023 by Roz Mcclure
I own a business....I have had internet wifi. Tv",s off during Christmas week.. then issues again on new years week. No one could call or get any reservations.I paid them $600.00 a month now Thanksgiving eve. Tv's are off They tell me, i have to switched to fiber opticNo call a week before + $500 more a month. What the heck. " it's Thanksgiving eve tomorrow a huge day for customers. . What a joke!!!
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October 2023 by James Rocco
So far, I've experienced several disconnections since I started with Sparklight. Basically, you've wired your system through my home computer & when it shuts down so does the service to my big screen tv out in the living room. Now I have to say when I had service with Frontier, that did NOT happen at all. Also, I can't connect my security camera to your system either unlike Frontier. So, I may be shifting my thoughts before my first 30 days if this doesn't get remedied quickly. I suggest new customers do their homework before switching simply to save money!
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September 2023 by Thomas Ferguson
We had our service turned on about the first part of August, paid some hundreds of bucks, the CSR said we wouldn't have a bill until September 18.Received a bill in August for $10 and change. Thought that it must be a mistake. Now I have a message saying my service could be interrupted for not paying $20 and change. What's up Sparklight? This isn't September 18 and why would 20 bucks be due, or is it 10 bucks?
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September 2023 by Dwain Majak
very easy to dobusiness with - one of the few customer focused companies in the USA
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September 2023 by MELISSA kellerman
My internet us supersonic since switching to Sparklight from Frontier!
