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March 2024 by cherie weaver
They scheduled the wrong car pick-up time. Sister was told 9:30am but car wasn't there until 2:00pm. Drove 50 miles to get it!
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March 2024 by Joe Tolson
Was charged a 200.00 outside wash fee, I went to complain about it and was told it was probably a detail fee, when I know the car wasn’t that dirty. The lady working said she would have the manager call me, but I never received a call, went back the following week to see if I could get the money returned to my account and was told the manager was off sick, also there were no smoking in that car. I have always rented from enterprise and quite often and never been charged a cleaning fee, have even taken back with sand in it from the beach. The only reason I went with Hertz is because my insurance company State Farm recommend them, I’m letting State Farm know of the unfair treatment and charge.
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March 2024 by Marjean DeWitt
We had a car rented and paid for online. We showed up and all the sudden they decided to cancel it. In my opinion this is a breach of contract. I would absolutely avoid this particular Hertz at all cost. Very very disgusted
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March 2024 by Giovanni Cedeno
Was told I'd get a call back once they checked with other locations for a comparable truck to mine never called back. I called back Monday after not hearing back and got put on hold then hung up on. Having to call back still on hold after 12 minutes
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February 2024 by Jill Langer
The service we received was amazing!! After 3 canceled flights, we were losing hope. The team at this location was so helpful and made our situation less stressful. Thank you, Emily, and the others who helped!!
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February 2024 by Laura Phelps
Will not rent from them again! Dirty cars and misleading charges. App said to use my points when checking in, and they did not apply for reservation.
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February 2024 by Joni VanDeWostine
Booked a car online, was sent a confirmation text, only to show up and they had no car to give me. Don't take reservations if you cannot provide a vehicle. There was another person in line behind me that had the same experience/issue.
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February 2024 by innocent ikunda
Good service
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February 2024 by Martina Lopez
I just wanna give a public shoutout to the employees at the East Moline Hertz today! Emily and a couple others were amazing with helping today. The weather was horrible but they got out and helped in the snow to get cars unstuck and parked. Also made sure we left safely with a rental! They deserve some big praise!
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December 2023 by Kiara Nakia
Wish I Could Give A Zero Customer Service Experience Was The Worst.I rented a car at this site. in great condition there was no problem when I returned the vehicle. Car was so clean they even rented the car out again but I was charged a smoking cleaning fee of $400. When I asked the charger I was rudely told” That’s just how it goes “once I asked for a copy of my receipt they stated it’s just a $400 flat rate.i asked for management and also was greeted rudely and stated “ upon return there was no smoke residue or evidence of smoking in Vehicle but car was returned from another customer of a strong odor” Which makes no sense if the car was still able to be rented out.Also was $124 for a half a tank of gas in which gas prices for this area is $3.29 a gallon.Very Much feel over charged and took advantage of!
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December 2023 by Janette hx
The "policies" of Hertz seem to be to avoid any semblance of good customer service at any cost. They are good at providing a plethora of excuses, though, and will drone on to you about why it is "not their fault" that they can't help you, even after you express that they have made their point. I will certainly avoid this location at any cost in the future, and I will do my best to not use Hertz in my travels.In addition to the subpar customer service, the vehicle smelled badly, was not clean when I picked it up, and no one did a walk through with me to inspect prior to releasing it to me in the event of damages.
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October 2023 by Jeriahmy Smith
This is my favorite location.The manager and their Assistant Manager Emily really are very helpful. They take good care of me and make sure I'm good. Thank you Emily!
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October 2023 by D Clarkson
Had a young man help us when we checked in. He Did an awesome job. Had a young lady check us out when we returned. She did an awesome job. Car was great.
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October 2023 by Mike Whitehair
I wish I would have gotten the attendant's name. She did a great job of getting me on the road efficiently and answering all of my questions. Thank you for a great experience.
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October 2023 by Ac D.C.
Excellent price, and all the employees were friendly, helpful, and done an amazing job. Highly recommend!!!!! When in the area and need a rental, I will definitely come here.
