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“My husband and I made appointments to upgrade our phones. Prisila, our representative, was not only friendly and nice to be around, she was so smart and efficient. After three rounds if getting upgrades over the past 10 years, this was the best experience of all. Thank you Prisila!!”
“I came in the store today needing a new phone for my mom and Isaiah assisted us. He was so helpful and very patient and informative! We are so thankful for all his help.”
“I took my 85 year old dad’s flip phone in that wasn’t working and they restored it to normal! Can’t tell you what a relief it was because trying to teach my dad with dementia how to use a new phone would have been a disaster! Can’t thank them enough for working miracles!”
“Tolly was very knowledgeable about the upcoming changes with US Cellular and T-Mobile transitions. Easy and quick to work with, definitely will be coming back to the Rock Island location.”
“We’ve been waiting years for Strada to make it out to the country around Erie. Finally made it and we couldn’t wait to get connected with them. Doug came out to check line access and then signal quality. What a very personable guy and very helpful in getting things moving along. Tucker made time and came out that same day to get everything hooked up. So knowledgeable and helpful getting everything hooked up. Thanks to you both. Took only 1week from start to finish. We are so happy with fiber optics it is soooo much better than what we had before. Glad to be part of the Strada family.”
“I stopped by in the Silvis store and was immediately greeted by Travis. We sat and spoke about my options on upgrading my iPhone. Travis walked me through my options of phone style to the breakdown of payment. He even placed my privacy screen for me! I left the store having a better understanding of my USCelluar phone plan then I ever had before! Thank you so much Travis!”
“Great Experience!!!
The young gentleman who came out was kind, friendly, polite, had the best manners & was so sweet to my dog. Explained everything to me & walked me through the whole process!!
SWITCH TO METRONET ????”
“Derick Jackson was so helpful my phone got shut off due to family reasons and he helped as much as he could while I was working with limited funds great experience”
“Overall my experience was a positive one. Charles was very attentive, knowledgeable, and most importantly patient as well as understanding! There was one negative incident during my service however. I was being helped by Charles (who was also effectively going back and forth between helping myself and helping another customer. He had gone to the back for a reason that I can’t recall. Anyway, Susan (who had finished up with another customer) asked aloud if anyone needed any help. I happened to have a quick question pertaining to one of the steps in backing up my phone so I went up to her for some quick assistance. After I posed my (what I would deem to be a routine question given the field of work) she let me know that she needed to use the restroom and started to walk to the back of the store. (This, in my opinion, is unprofessional in and of itself.) Charles then happened to be walking back out on to the floor to which she then loudly asked questioned him as to if he was helping both of us customers at the same time. The tone of her voice indicating disapproval, judgment, and frustration. He acknowledged her and let her know that he was. I spoke up letting her know that both myself and the other customer (whom I’d been sharing conversation with) were happy with the service that Charles was providing us and that me having gone to her had nothing to do with his service. As I was saying this she was walking away from me toward the back of the store. I repeated myself twice. The last time specifically saying “I’d like you to acknowledge what I’m saying. This isn’t on him.” Because she had previously not done so. She continued to walk toward the back and finally moved her head back a little providing a non-verbal “yes.” I have to say that it made me feel like she completely dismissed me. As if that wasn’t bad enough, after she had gone to the back she didn’t come out from the back for about 10 - 15 minutes when she’d originally told me that she’d be right back. I wouldn’t accept service from her if she were the only employee working at the time. It’s that simple.”
“This store and their employees are amazing!!!. I was in the store on Thursday and I was working with mykeala and the store mgr was working with some very unreasonable customers. The man who was in the store was very rude and nasty towards her and was even making me feel uncomfortable. I felt sorry for the young lady who was with him and didn't seem to be able to speak for herself. The manager was trying to explain their policies and it sounded like they had already had alot of discussions before they came in. Everytime the manager would say something to the girl, the guy would interrupt her and the manager explained that she needed to speak directly with her customer.
I would gladly work with this location again and the manager did the right thing.”
“If you are considering switching to T-Mobile, I highly recommend the Bettendorf store!
Randy and Paul are the best. Professional, courteous, friendly and knowledgeable.”
“We went in to upgrade a phone and it was honestly a pleasant experience thanks to Alex. He was super helpful, nice and provided excellent service! Will definitely be back to this store!”
“We have older equipment and a small office, and RK Dixon is great at doing tech support over the phone to make things work! Mary was really patient with us figuring out our issues, and other employees have also been quick to respond when we need it.”
“Travis did an excellent job at getting me set up with a new phone about a week ago, and solving a minor problem that I had with contacts just today. Excellent service!”
“We needed internet because our school provided internet was ending. Called them they came out that day and we didn't owe anything until the end of the month. Blew my mind same day internet was a thing.”
“My dog broke my phone screen and it was so hard to get the information out of it to the new phone. I told Isaac I was not tech smart and he helped me move everything over to my new phone plus he was waiting on other customers while dealing with us. I want to say thank you to him again and I really appreciate you ❤️. I have had bad experiences with other stores but this store has always been great. Thank you all”
“After 25 yr we switched our phone provider. Thank you Gabe for making the transition smooth, understandable, and reassuring. Gabe’s professionalism and easy going personality made this difficult decision doable. We appreciate you Gabe!”
“Maricela provided an outstanding customer experience while helping us set up our new account today. From the moment we started working with her, she was extremely knowledgeable, professional, and thorough in explaining every step of the process. She made sure we clearly understood our options and took the time to answer all of our questions without ever making us feel rushed.
What truly set Maricela apart was her willingness to go above and beyond. She repeatedly took the initiative to present our requests to her manager and advocate on our behalf without hesitation. It was clear she genuinely cared about helping us find the best possible solution and ensuring we left satisfied.
Her professionalism, patience, and dedication to excellent service made the entire experience smooth and positive. Employees like Maricela are a huge asset to your company, and she absolutely deserves recognition for the level of service she provides to customers.”
“Manager was knowledgeable and helpful when dealing with incorrect information being provided by their customer service call center. Very frustrating circumstance that the manager was able to assist with. Wish I would have went to the store first.”
“Feeling frustrated with my cell phone. I decided to go for a walk in appointment in Moline. I got the best service and so much information from Amanda. She was easy to understand, friendly and patient. I really appreciated the treatment I received in the store. Thanks, Amanda!”
“Mediacom (Quad Cities) tech Bob did an excellent job installing our new boxes. He was very knowledgeable and polite. I hope they send him out for any future service we may need.”
“I really hated the fact of going back to mediacom due to prior experiences years ago, but since they've added/rebranded the Xreme section, I've had nothing but amazing customer and internet service. They keep up with dual bands and wifi 6. A little pricey but the internet speed soothes that wound.”
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“The installer let me know when he was going to arrive. He was very professional and explained the logistics of placement for the device to get the best service. The internet works great for a rural area.”