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“My husband and I made appointments to upgrade our phones. Prisila, our representative, was not only friendly and nice to be around, she was so smart and efficient. After three rounds if getting upgrades over the past 10 years, this was the best experience of all. Thank you Prisila!!”
“We upgraded our IPhone 13 to a 16, and Isaiah made it a great experience, He recommended needed accessories, advised us on the phones’s upgrades, and was knowledgeable and friendly.”
“Have been coming to middle road us cellular for a while these are the best employees I’ve worked with! Made sure me and my wife were taken care of. Even took time out of their days to make sure to get me the phone I wanted!”
“Jace is the best!!! I'm definitely glad I switched providers. Jace was so helpful and patient. Even after dealing with the previous company for over 4 hours and being hung up on! She went above and beyond to get me set up. She knows her stuff.”
“We have utilized Strada's internet services since 2019 and have recently started using their phone services. This is a great company that excels at customer service and provides a great service to our business. Thank you Strada we appreciate you!”
“Setup with the representative was quick and easy. He was very knowledgeable and answered all questions promptly. Installation was also quick and the technician stayed to finish even during the rain. Zero problems so far. Speed and connection have been very reliable. Definitely recommend McM for Metronet service.”
“Derrick at Boost was exceptionally professional and versed in helping me . He answered all my questions and completely set up my phone. My visit to Boost was pleasurable and quick due to his attention to detail. My compliments to the entire staff.”
“I stopped by in the Silvis store and was immediately greeted by Travis. We sat and spoke about my options on upgrading my iPhone. Travis walked me through my options of phone style to the breakdown of payment. He even placed my privacy screen for me! I left the store having a better understanding of my USCelluar phone plan then I ever had before! Thank you so much Travis!”
“Overall my experience was a positive one. Charles was very attentive, knowledgeable, and most importantly patient as well as understanding! There was one negative incident during my service however. I was being helped by Charles (who was also effectively going back and forth between helping myself and helping another customer. He had gone to the back for a reason that I can’t recall. Anyway, Susan (who had finished up with another customer) asked aloud if anyone needed any help. I happened to have a quick question pertaining to one of the steps in backing up my phone so I went up to her for some quick assistance. After I posed my (what I would deem to be a routine question given the field of work) she let me know that she needed to use the restroom and started to walk to the back of the store. (This, in my opinion, is unprofessional in and of itself.) Charles then happened to be walking back out on to the floor to which she then loudly asked questioned him as to if he was helping both of us customers at the same time. The tone of her voice indicating disapproval, judgment, and frustration. He acknowledged her and let her know that he was. I spoke up letting her know that both myself and the other customer (whom I’d been sharing conversation with) were happy with the service that Charles was providing us and that me having gone to her had nothing to do with his service. As I was saying this she was walking away from me toward the back of the store. I repeated myself twice. The last time specifically saying “I’d like you to acknowledge what I’m saying. This isn’t on him.” Because she had previously not done so. She continued to walk toward the back and finally moved her head back a little providing a non-verbal “yes.” I have to say that it made me feel like she completely dismissed me. As if that wasn’t bad enough, after she had gone to the back she didn’t come out from the back for about 10 - 15 minutes when she’d originally told me that she’d be right back. I wouldn’t accept service from her if she were the only employee working at the time. It’s that simple.”
“I visited the other day to have my screen replaced and was helped by one of your employees - Drew. He was incredibly efficient and kind. His personality is welcoming and I got in-and-out of there within 15 minutes. Thank you Drew!”
“This store and their employees are amazing!!!. I was in the store on Thursday and I was working with mykeala and the store mgr was working with some very unreasonable customers. The man who was in the store was very rude and nasty towards her and was even making me feel uncomfortable. I felt sorry for the young lady who was with him and didn't seem to be able to speak for herself. The manager was trying to explain their policies and it sounded like they had already had alot of discussions before they came in. Everytime the manager would say something to the girl, the guy would interrupt her and the manager explained that she needed to speak directly with her customer.
I would gladly work with this location again and the manager did the right thing.”
“I would give 10 stars if I could. I was helped today by Payton and he was nothing short of amazing. Fast, polite, and above all got me exactly what I needed. This was the best experience I've ever had at a phone store. If AT&T has made you angry enough to throw things, this is the place for you.”
“Most the times I go there Tiffany ends up helping us. I bought my 1st iPhone and it wouldn't let me create an account. Shes so far went above and beyond trying everything ro set one up. She called apple and sat on the phone with them forever and even though we haven't got it set up( due to apple) shes been so helpful!”
“Jade was outstanding with customer service.I highly recommend US Cellular. It may cost more than other providers, but I'm a firm believer of that you get what you pay for!”
“We needed internet because our school provided internet was ending. Called them they came out that day and we didn't owe anything until the end of the month. Blew my mind same day internet was a thing.”
“I had a really weird situation when I was starting up my 3lines and Melvin and the guys here were able to help. They were very understanding and nice about the whole situation. They took care of me.”
“Verizon on line sucks. ALWAYS FAILS. The incredible employees solve my problem in under 5 minutes. On line assistance is about selling you something, not helping
Congratulations Verizon staff!???????”
“my mom got her phone knocked out of her hand by our lovely golden doodle and it knocked her SIM card lose in her phone. Not going to lie we were hesitant about coming to the store because a lot of the times it takes forever to be seen but we were instantly greeted with a warm smile by latesha. she was such a warm person, and was so very friendly. she explained everything perfectly and was very patient with us. she is very personable and someone who is going to make your customers keep coming back.”
“Stopped in the other day I was having issues with my phone connecting to my phone and a employee named Gage got it all up and running smooth in just a matter of minutes. Excellent service.”
“I really hated the fact of going back to mediacom due to prior experiences years ago, but since they've added/rebranded the Xreme section, I've had nothing but amazing customer and internet service. They keep up with dual bands and wifi 6. A little pricey but the internet speed soothes that wound.”
“Mediacom (Quad Cities) tech Bob did an excellent job installing our new boxes. He was very knowledgeable and polite. I hope they send him out for any future service we may need.”
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“The installer let me know when he was going to arrive. He was very professional and explained the logistics of placement for the device to get the best service. The internet works great for a rural area.”