Gerber Collision & Glass in East Peoria is a repair center offering quality collision and auto body repair services, including painting, for all makes and models. The shop is noted for its excellent quality of work, with many customers stating their vehicles looked fantastic and like the damage never happened. Attention to detail is obvious, and the shop employees take pride in their work, being described as kind, informative, and thorough in their explanations. The work is backed by a National Lifetime Guarantee. However, experiences with customer service and timelines are mixed. While some found the office staff amazing, super nice, and quick with responses, others described them as rude, snotty, unprofessional, and very forward. Several reviews mention significant delays, with repairs sometimes taking a month. Reasons for delays often involved waiting for parts, though some customers felt the shop did not start work when stated and that communication about readiness was unclear. Despite these frustrations, many would recommend the business for the high-quality repair work, even if the process requires patience.
After hitting a deer, we called around to the shops my insurance recommended using and Gerber was by far the ones who could get my car in and repaired the quickest. Rental car was ready. They were great to work with and I am happy to have my car back!
August 2024
Had an issue where a window was accidentally broken on a tenants car. Rain was forecasted and while I was trying to figure out whose car it was they sent a guy out to get window covered. Great service, price, & communication. Grateful that they jumped on it and worked with me to get it replaced.
July 2024
Used Gerber in 2023 and they did an excellent job. I will be returning again for their services.
