The Verizon store in Edwardsville provides mobile, 5G home internet, and business services. Customers report fantastic experiences, noting the store is spotlessly clean and precisely organized. Visitors are greeted and helped immediately. Staff members are described as huge helps, true professionals, and superstars who provide primo customer service with patience and expertise. They efficiently handle phone upgrades, line transfers, and account corrections, often completing transactions in under 45 minutes. Employees demonstrate understanding in resolving complicated issues, including stolen phones and account errors, making the right connections to solve problems. The store offers further convenience with online appointment scheduling, order placement, and multiple pickup options including in-store, express lockers, and same-day delivery where available.
First of all, thanks for being open on Sunday! We upgraded a phone today and went for a streaming bundle. Paul was the guy who helped us today. He went the extra mile for us and made this entire process smooth! Thanks Paul for your patience!! Verizon in Edwardsville should be glad to have you!!
January 2024
Came right at opening to transfer my phone line from TMobile to Verizon, Andrew was a huge help and we were all set up within 45 minutes!
December 2023
Verizon? More like VeRAYzon! I was ready to switch to a competitor until Ray the Rockstar talked me through my issues and facilitated my line transfer and phone upgrade like a true professional. I am shocked there is not a line of women around the block with “phone issues” seeking the help of Raymond. That man deserves... read full comment
