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“Had a great experience at the Fayette store. We got a friendly welcome from all three employees when we walked in.
Maddy helped us tremendously with our business account. She cut our bill down in half! Would recommend this store to anyone needing assistance with their phone issues.”
“Cyndel was such a huge help! After getting back from my overseas trip, I went to the Verizon across from Walmart and was basically told to call customer service because they couldn’t help me. I then called Al’s and stopped in the very same day, and Cyndel got my phone back in working order quickly and efficiently. I really appreciated the excellent customer service and willingness to help!”
“My fiance and I switched to tmobile from Verizon yesterday at this location. Evan was great, he helped us get the best deal and the best phones, was super funny which made the process go by a lot faster, felt more like hanging out with friends than switching phone plans 🤣 He was patient and answered all of our questions, explained everything in detail. Very kind staff, clean store, fantastic customer service. He even helped us get set up with tmobile internet for home that's way cheaper than what we were previously paying. Thank you Evan!”
“Josh was very helpful in assisting us with our concerns and what we needed. It was the easiest and honestly best experience going into the store in a while. He didnt just blow us off when we expressed our concerns about our bill he listened and helped right away.”
“Danielle was awesome. She was the only one in there when I went in & was busy helping 2 different customers at the same time (wow). I of course had to wait but that was no bother to me. I went in knowing in order to get great customer service you have to have patience!”
10AM - 7PM
1602 Ford Ave Ste C, Effingham
Mobile Phones
“A shout out to Brianna D. and Jessica C. at The Cricket Wireless store in Effingham Illinois they were patient and kind and extremely helpful at helping me restore my service. I’ve had Cricket Wireless for probably 13 to 18 years and never had a problem. I’ve been without service for about five days and it was my fault. They were very kind and very helpful. I can highly recommend this store. Way to go!”
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“Nick did a wonderful job explaining the various pricing changes to our plans, comparing devices and overall great customer service. Definitely recommend this location and Nick.”