Elgin Kia provides a wonderful and amazing experience for car shopping and service, with many customers calling it a great and refreshing experience compared to other dealerships. The staff is consistently described as excellent, friendly, hard working, and not pushy. They offer exceptional customer service, working at the customer's pace to help find the right car for their budget and working out the right price. The process to purchase is noted as fast and simple, with staff going above and beyond to assist, even helping with documents for insurance and answering many questions after a vehicle was totaled. The dealership makes customers feel more than welcome, ensuring a fantastic and no-pressure environment. Their certified service center is also praised, with efficient handling of maintenance like oil changes and prompt repairs, such as fixing an overheating engine light the next day. This outstanding service leads to strong recommendations from customers, who have transitioned family members to purchase there and plan to return for their next car. The overall sentiment is that Elgin Kia stands out for its excellent staff and exceptional, helpful service from start to finish.
Shout out to Ozzie for providing exceptional service! Five stars for me.
November 2025
We were in and out in about an hour. Jeremy, Oscar ,and Ray were fantastic. Had some issues with insurance before we got there but Jeremy helped us out and everything was fine Got what we wanted. The price we wanted and the experience we wanted. GREAT JOB GENTLEMEN. Definitely go to ELGIN KIA. See Jeremy.
November 2025
Jordy was super helpful I. Getting my son a new car
