-
November 2023 by Makeup By Mirella
If you are in the market for a new car look no further! Carly and Jeremy were AMAZING! Not a typical dealership experience! They truly care about your wants and needs and make sure you leave happy!! Thanks for making our car search easy and seamless!!
-
October 2023 by romi hayat
I am writing this review because of poor customer service at Kia Elgin and out of pure frustration!! Everytime I have called at Kia Elgin, James is the person who I spoke with about my KIA Van! As a service advisor James should know the issues about my car but Everytime I spoke with him in person or over the phone he told me different things wrong with my van! He has no idea what he is saying and when had a conversation with him on Saturday In person, he snapped on me and I was mistreated as a customer! I had the worst experience with James at Kia Elgin. James the service advisor who I was dealing with was very rude and insensitive towards customer needs. First he told me that he will have a loaner for me on Monday and when I came on Monday there was no loaner. I still dropped off my car at the dealership for them to look per James and James said it will be done on Tuesday at 3pm. Today is Tuesday and they didn't even look at my car or touched it. I had no choice but to pick it back up because that is the only car I own. When I went to go pick up my car, James gave me my keys back broken. I asked James what happened to my keys and he laughed in my face and said that this is how you gave them to me! I never handed him broken keys otherwise I would've advised him of this issue at drop off in the first place!His reply to me was that talk to Kyle the service manager knows about this issue!I have seen a complaint about him in another review also.But after all this I will never go this location and never ever or buy a KIA product again in my life!
-
October 2023 by Emma Rubino
Last Friday I bought my first 2023 Kia Rio from Elgin Kia. This was a special moment for me as it was the first brand new car I bought. Dinco was super helpful explaining everything to my mom and I. Being able to test drive the car was awesome. I fell in love with it instantly. Carly is an absolute doll. She was really helpful when she explained what my mom and I had to sign for me to get the car. We were in and out of the dealership within 2 hours! Thank you Elgin Kia!
-
October 2023 by Erin Jorgenson
Red flags all around.Our test drive went fine enough. We were told the price of the car, told the warranty was included in that price and went back inside to make a deal. We were ready to walk out of there with a car that evening. Once we started talking price all of a sudden the warranty was an additional charge (we were told we could take this off only to be told later that they will not sell a used car without it so add $1500 to whatever price you see). We were also told that this is "the cheapest car in America" so there was absolutely no wiggle room on anything. All in all, a terrible experience with the manager.Attempted to call back the next day to talk again. They would not honor anything we discussed previously and now the car was 2k more. Really sleazy stuff.I would go anywhere else but here if you have another option.
-
October 2023 by Gladys Gomez
The service department/customer service here is awful. I have been waiting over a week for my car’s tires and rims to be replaced on my car. The service advisor I’ve been in contact with, James, stated my car would be done Monday. I called Monday, then he said it’d be ready Thursday. Today is Thursday, James is off and whoever is in today has no idea when my car is going to be finished. And James didn’t even bother calling me yesterday to let me know my car wouldn’t be done when he said it would. And to top all of this off the dealership has no loaners available. I work a full time job and I do not live close to this dealership. I need my car. I need communication about what’s going on.This dealership was recommended to me and I loved it when I purchased my vehicle. Dinco, Allan, and Carly knocked it out of the park with my buying experience but this experience with the service department has me wishing I took my business elsewhere. I also had a bad experience at the Elgin Hyundai and I’m disappointed I’m having a bad experience again.
-
October 2023 by Ally Arguello
I had an amazing experience at the car dealership! I went to 7 other different types of delearship, but it was nothing compared to this one!! The dealer I worked with was fantastic. Reanne was super easygoing, friendly, and really understood what I was looking for (most definitely recommend). It was great how she shared her own experiences and made recommendations based on that. We ended up getting a Kia Sorento, which we absolutely love! I would definitely give them 5 stars. Highly recommend!
-
September 2023 by Matt Coe
Had a really great buying experience! I worked with Reanne and she was beyond awesome. There were a lot of moving parts on my end with buying a vehicle and Reanne was very understanding and supportive of my situation. I never felt any pressure to buy with her which normally is a concern when walking on a car lot. She even came in on her day off because my time was limited. I definitely know where I’m going for my next car!
-
September 2023 by Clare Mack
We recently purchased a Sorento from Elgin Kia, Reanne helped us and our experience was amazing!! She was so knowledgeable and knew the answer to every question, we never felt pressured to make a decision, and she’s been extremely helpful even after we made the purchase. The whole process was so smooth, 10/10!
-
August 2023 by Susan Samway
Elgin Kia did not put oil in our 2022 Carnival after an oil change and destroyed the engine on May 14, 2023. As of today, August 8, 2023, we are still waiting for a new engine to be put in. They assured us it would take 2-3 weeks. They admit that they “destroyed the engine” but have not been truthful about the cause.We have been told every single week since early June that it will be ready by the “end of the week”, but when that time comes, they push us back one week. Then, when the next week comes, they tell us the same thing.They promise to keep us updated but the only time anyone ever tells us anything is when I call them- and I have to call the sales department and have them transfer me because the won’t answer our calls or return our voicemails.I have asked 5 times for the manager or general manager to call me, yet they have never done so.They provided an inferior loaner car that does not work for our family, does not work for our mobility requirements, and have literally no idea when the work will be completed, and no one will give us any actual answers. And because we can’t take the loaner out of state, we have cancelled multiple trips we’ve had planned for this summer with our small children.I’ve never experienced anything like this. We just want the car back with a new engine!TO SUM UP: They destroyed the engine in a brand new 2022 Carnival during an oil change, which they admit to and say they will replace it in 2-3 weeks. We’re without a comparable vehicle and it’s been almost 3 months and they’ve ghosted us.
-
August 2023 by Chris Kisiel
We had a great experience buying a car here for my college daughter. From the moment we walked in, Reanne greeted us and took care of us, answering all of our questions, following up and getting us the best deal possible. All without being pushy. Would definitely recommend this dealership and Reanne to anybody. Finance guy was great too, answering any questions we had and making us feel welcome.
-
August 2023 by Silvana Shani
I recently purchased Toyota rav4 from Elgin Kia in Elgin my experience was outstanding.The sales rep Jeremy was super friendly and helpful providing me with the details and features of the car.The Manager Leval was awesome, he made the process of buying very easy l was well taken care of.I would highly recommend this dealership to anyone looking for a new car.
-
July 2023 by Katelyn Lamont
Reanne went out of her way to ensure I was able to get the vehicle of my dreams! I had never bought from a dealership before and after months of research and dealing with other dealerships I was beginning to get discouraged. She was great with communicating, there was no hassle, and it was so refreshing considering different interactions with different dealerships. Oscar helped with the test drive, going over all the vehicle features, and made the buying process quick and easy. Would recommend this dealership and both Reanne and Oscar!
-
July 2023 by Krista Schifferer
My sales person Jordy was a rockstar. Super helpful in showing me all the car’s feature and treated me with such kindness and respect. I highly recommend taking your business to the Elgin Kia dealership.
-
June 2023 by Brian Mueller
I came out from Chicago to check a couple dealerships. I ended up at Kia of Elgin after stopping at 4 other dealerships. I showed up with my wife and 4 young sons in tow an hour before close. I met Remele and he created me with a smile. He found the car we were looking for and even though it was late was patient showed us the history of the van, features, and took us for a test drive. When we got back he was very informative and non-sales aggressive at all. He has an extensive knowledge of mechanics and car buying which made the experience painless and honest. Once we had the facts I wanted to talk to my wife for 5 mins because it is going to be her car and Al came over and got our kids hot chocolates so my wife and I could talk. We moved forward with the purchase and it was quick and the team ran like a well oiled machine. At the end I met Carly, who is the finance manager and she went over everything again. She answered any questions and was very reassuring. The team at Elgin is friendly, informative and family friendly. Even at closing time! I highly recommend you got there and see Remel, Al, and Carly. Make sure to try Al’s Hot chocolate, my kids gave that 5 stars as well!!!
-
June 2023 by Shannon Hill
I’ve always been skeptical of buying another car again until… I met Jordy! He IS the most fantastic, genuine, salesman I’ve ever met. He is very detailed, honest, and knows all the answers. I will continue to go to Elgin Kia for all of my car needs in the future. If it weren’t for Jordy and his team, I would not be able to walk away with my dream car. Everyone was so patient with my husband and I - Elgin Kia treats you as if you are their family!Jordy & Elgin Kia - I cannot say thank you enough to how fantastic you all are. And thank you for making my buying experience simple. You are truly amazing!