Elgin Kia provides a wonderful and amazing experience for car shopping and service, with many customers calling it a great and refreshing experience compared to other dealerships. The staff is consistently described as excellent, friendly, hard working, and not pushy. They offer exceptional customer service, working at the customer's pace to help find the right car for their budget and working out the right price. The process to purchase is noted as fast and simple, with staff going above and beyond to assist, even helping with documents for insurance and answering many questions after a vehicle was totaled. The dealership makes customers feel more than welcome, ensuring a fantastic and no-pressure environment. Their certified service center is also praised, with efficient handling of maintenance like oil changes and prompt repairs, such as fixing an overheating engine light the next day. This outstanding service leads to strong recommendations from customers, who have transitioned family members to purchase there and plan to return for their next car. The overall sentiment is that Elgin Kia stands out for its excellent staff and exceptional, helpful service from start to finish.
I bought a Kia Telluride from Elgin Kia dealership. Allen and Sergio were very professional and helped me. I really appreciate their help and I recommend everyone to come to Elgin Kia to buy a car. Most importantly, their customer service and wishes were very good and they gave me a better deal than I expected.
August 2026
Very family friendly dealership. Kostya was very helpful in the buying process for my new car.
August 2026
Five stars for Chris Harris! He is incredibly informed and detailed, making sure I understood everything about my vehicle's needs. The service was excellent, and he got me in and out much faster than expected. Highly recommend working with him!
