About Old Second National Bank - Elgin - Rt 20 Branch
Old Second National Bank - Elgin - Rt 20 Branch provides a professional, knowledgeable, and always friendly banking experience. The staff greets customers with warm smiles and genuine enthusiasm, making individuals feel like a person versus another account number. Employees are extremely knowledgeable, helpful, and guide customers through each step with clear and thorough explanations. The service is consistently fast. The facility itself is clean, open, welcoming, and well-organized, creating a comfortable environment for transactions. Both the drive-thru and in-lobby experiences are positive and hassle-free. The staff's focus on security and attentive service contributes to a feeling that finances are secure. This branch offers exceptional customer service that exceeds expectations, resulting in an overall very good experience.
Violet was very easy to talk to, made the process very comfortable and answered all my questions. It was a great experience with a personal feel that you don’t get at other banks.
September 2023
Professional, knowledgeable, and always friendly. Amanda and the ladies behind the teller line are always ready to help me. Fast service and feeling like a person versus another account number is hard to find but not here. Great bank.
September 2023
I recently went into the Old Second Elgin branch because I had question with a charge on my account. Amanda is the one that ended up helping me. She was very informative and thorough while explaining answers to all of my questions. Overall very good experience.
