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Closed
2075 Big Timber Rd, Elgin
Banks
“I have nothing but great things to say about my experience with my loan representative. She was patient and took time to hear my concerns and helped me throughout the entire process of my application. Alicia Negron was the best. You deserve 5 stars”
“We have been working with Elgin State Bank since the very beginning of our business journey, and George has consistently been there for us every step of the way. In business, having a banking partner that truly understands your company and supports your growth makes all the difference.
George has always been responsive, professional, trustworthy, and genuinely invested in helping our business succeed. Through growth, challenges, and important milestones, the level of service and relationship we’ve received has remained exceptional.
It’s rare to find people and institutions that still value long term relationships the way Elgin State Bank does. We are truly grateful for the partnership and highly recommend George Santiago and the entire team to any business owner looking for a bank that cares about its clients beyond just transactions.”
“My Wife & I have been doing business at Elgin State Bank for several years. Most of the tellers know me by my first name, & greet me when I come in. I like that! It makes me feel like they're actually dealing with a person instead of a number! We've recommended Elgin State Bank to several of our friends, ,& they've switched.🧑🚒”
“I do all of my banking at the Summit Street branch of Elgin State Bank. I very seldom use the bank drive up. I like to go inside and interact with human beings. The Summit Street tellers are all very friendly & helpful. Several of them know me by sight, & greet me by my first name. I like to be known by my name, & not by a number like big banks. Larry”
“Valerie and the team at the Elgin community college location are incredible!
Because of them and the services Consumer Credit Union has, I was able to take out a personal loan and pay off all my credit card debt. Since then my credit score went from the low 600s all the way up to 760. They also provide finance workshops and I made sure to take them as they have helped me learn more on how credit works. I am forever grateful for their professionalism and great customer service!”
Closed
3151 US-20, Elgin
Banks
“I’ve been going to TBK, for many many years!
I love it when I walk in or going through the drive-through,and they know my name. They are so personable! They are also so knowledgeable and helpful.”
“Went to West Dundee branch they were unable to help so I came to Elgin took care of my problem without needing an appointment. Tuwan took good care of us and the whole branch was extremely friendly even though it was packed I never felt rushed whatsoever. This branch has never failed me. I will continue to travel our of my way to go to this branch”
“Huge, new, beautiful location! Excellent customer service. I got helped right away. They solved the problem with my card not working. I will try to come to this location as much as possible.”
“Today I had to call my bank all because one of my auto payments came early, and let me tell you I wasn’t ready for it!!! I got on a call and Luis was able to help me out no problem even thought they were closing he took his time to show me options and got it resolved for me!! Thank you so much Luis!!!”
“So I manage The Creamery on Larkin so I’m always at this location doing my deposits and I also think your personally however what are you supposed to do when you get a roll of quarters from them for your business and when you open them there’s a weird coin in it that literally says Topp quality entertaining the world ELAUT? That’s what the queen says are they gonna give me a quarter for this lol because obviously now I’m $.25 short, not a big deal but I thought when people turn in coins they get checked lol”
“Recently assisted over the phone by Andrea. And WOW I lived in Elgin for awhile now and never had this type of customer service by a banker nor at other banks. She was extremely thorough and knowledgeable. Finally someone who takes pride in there work. Please promote this banker asap!”
“I had the privilege of working Lana during a complex estate-related business transition. She was so patient, professional and helpful throughout the complex process.
Lana went above and beyond to help me navigate the transition during this difficult time.
I'm truly grateful for her support and guidance.
-Gia”
“Awesome small Community Bank, we moved our Business banking here as soon as we were exposed to the high level of service and care shown us by the staff. Lowest rates ever offered to us on a Line of Credit. Do deposits at our own office and never have to even travel there! This is the way to do banking! Highly recommend checking them out. No Big Bank takes care of you this way.”
“Whoever the woman near the front entrance is today (4:30pm June 2 2026) was very kind and helpful I needed a new card because I lost mine and was in and out with a new card in hand in under 10 minutes. Pnc has been good to me they’re underrated!”
“Working with Ana was awesome. From the first phone call I made, to the signing of our paperwork on our private party auto loan. She is easy to work with, knowledgeable, kind & Spanish speaking. Good service ?? took care of us the same day I called & returned following day to close the deal. Definitely recommend Ana!”
“June 8, 2026 I walked into Chase bank on Shady Oak Dr by Jewel, in Elgin. A Miss A. Arellanes helped me set up the online banking app on my phone, well within the industry standard amount of time.”
“This bank was awesome! Received a call stating someone was trying to use my identity at the branch and the number was from the actual bank. However this was a completely fraud call and I luckily gave them no info and hung up to call the number on my card. Today I received a call from the bank confirming their number has been cloned with fraudulant calls going out to Chase customers. If you received a call from someone go with your gut and hang up ... better safe than sorry!”
“Had a very great experience with Somayya Ali I was having issues logging into my bank account she was able to help me figure it out 10/10 service she was very helpful and nice. Very professional, nice, helpful, specific, good looking.”
“Great experience!Mariela Sandoval was very helpful and knowledgeable when going through a loan application. Mariela was very professional individual, answered all my questions, followed up with every call, email and took the liberty to order me a new debit card when she found out that my card was close to expire.”
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“Violet was very easy to talk to, made the process very comfortable and answered all my questions. It was a great experience with a personal feel that you don’t get at other banks.”