Total Wireless in Elgin, IL offers wireless freedom with affordable plans and no long-term contracts. Customers appreciate the budget-friendly Multiline plans, which allow adding a 4th line at no extra cost, all while being covered by the Verizon network. The store features a wide selection of the latest devices and accessories, with the option to keep existing phones and numbers. Customer service is a highlight, with employees like Jose and Saul receiving high praise for their helpfulness and compassion. Jose is noted for his exceptional customer service, assisting with account transfers and providing thorough answers to questions. He has been described as knowledgeable, professional, and patient, making the process smooth and stress-free. Saul is also recognized for finding affordable solutions for customers. Overall, Total Wireless is recommended for its great service and support.
I'm so glad I stopped here. Jose is the best. He was efficient, caring, and helpful. Made sure all my questions were answered. He made the transaction comfortable and hassle free. I never felt pressured like at the other stores.
February 2026
Very professional great service highly recommended switching to total❤️❤️
February 2026
Jose is a great employee he helped me very well. Transfered me from boost helped set up my account and set up my Facebook. Jose is the best of the best 5 stars
