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February 2024 by Sue Rosengard
A friend recommended MSI. They do seem to have a good selection but almost everything was large format. I didn’t like having to sign in with all my info first of all. The dark haired woman in the showroom didn’t listen to any of the criteria I gave her. She directed me to wrong sizes, wrong colors, didn’t ask all the tile use questions she should have. So there was literally nothing for me to look at. I asked for other recommendations (since there was nothing there she could offer) and as told to google. Duh!
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February 2024 by Jerry Bazata
Employees were very helpful!It was 5 after 5pm closing time and wasn't pushed out. That was a good feeling!P/S. Loved the soft couch in showroom area, came in handy for me having AR and back problems.
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February 2024 by Azra A
I absolutely LOVE their products! I found myself building a home and not knowing where to start. Once I found the MSI website and was able to play with their products, I designed all my bathrooms and bars using their tiles and stone. Each bathroom looks like it's telling a story for the room it's in. I get so many compliments. I owe a lot of credit to the creators of the products and the website! It turned my imagination into reality. It's been over 2 years and the quality stands great! Best of all it is so price efficient compared to a lot of other products. Keep up the great work, it's really appreciated!!!
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February 2024 by Donna S
My contractor sent me to MSI to see the entire Quartz slab of the color and pattern I selected at the fabricator’s store. At the fabricator I selected a pattern based on a sample about 12” x 24” (I’m guessing). At MSI I was greeted upon walking in and was asked to sign in on a computer since this was my first visit. I was then directed to the Quartz room to view larger samples. I spent about 15 min. viewing the samples and selecting 2 patterns begore moving to the next room for customer service to request looking at the slabs. The customer service rep told me that they didn’t show customers Quartz slabs because being man made, they were all the same. I explained that both my contractor and the Fabricator wanted me to see the entire slab before purchasing. The rep called someone who told her that I could look at the full slabs. The customer service rep gave me a hard hat and took me to view one pattern which looked good on a small sample but which looked much different (and not to my liking) on a bigger scale. We next went to look at the pattern that I selected (which had looked a little busy on the larger sample at MSI, but looked very good on the slab. I could see that a counter size of this pattern did not look busy at all. It is important to view the whole slab before finalizing your choice, even if you are installing man-made quartz. I was surprised to see they had several 18 gauge stainless steel sinks as well.They also have a tile room where I was able to get an idea of what kind of backsplash tile would look good with the counter. At home I was able to use the Visualizer on the MSI website to see what the counter and backsplash would look like in my home.
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December 2023 by Bob A.
I am a contractor and will not be using MSI any longer, if my clients want to use them I make them sign a waiver. They sent out a piece of quartz with a factory flaw . They didn't want to replace it and it could not be buffed out. Instead they offered some money. My clients accept the offer a few months latter when I finally got paid. MSI said that was months ago "f**k you. Not very professional. They are bad people.
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November 2023 by Mark Witt
We had a great experience at MSI. An incredible variety of stone materials and also very impressed with the customer service.
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November 2023 by Reda Brahmi
Please don't go there for truck driver bad management and tight spot to back with rocks all over ,and if you hit something they will rush to put you at fault especially the Manager
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November 2023 by G&K Chamopoulos
Heather B. was amazing to worth with at MSI! She was super friendly and provided really helpful tips! It’s obvious she really cares about her work and helping customers through the warehouse. She made the process super simple for us and the experience great to find exactly what we wanted!
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November 2023 by Sara Wilson
I went in to look at their quartz countertop colors. The selection and display are beautiful. Everyone in the building, from the kind people at the front desk to a gentleman walking around in a hard hat were very helpful and courteous. The gentleman in the hard hat informed me he'd be happy to take me to look at slabs if I get a hard hat and showed me where the samples were.
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October 2023 by Kristen T.
Professional and safety conscious. Large variety of quartz. Samples to take with you.
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September 2023 by Elizabeth Williams
If you are planning on buying $11,000 worth of granite I would not use them. We went in expecting to see the four slabs of granite we were buying. They would only show us two and after argueing they finally agreed to show us a third. We expressed our concern that there were two large white and black marks in the first piece and wanted to see how it traveled throughout the other three pieces because if it only showed up in the first piece we could make do with that. We have already purchased the granite so it was not like we were going in there to just look around.
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August 2023 by Theresa B.
I was sent to MSI by my contractor. I walked in, was assisted by default; it didn't feel genuine at all. You sign o min, and your pointed (literally, by ginger) to your area of interest. Without having a lot of experience or knowledge...I sorta looked around, found two slabs that I was impressed with so I open the door to "customer service", I walked up and expressed my interest. The lady responds, "yeah, you'll need to work with your, fabricator. I thought to myself, I'm spending my money, I expect MUCH BETTER service, walked out. I'll never return again!
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August 2023 by Chen Liu
This is a very nice facility. It displays all the variety of countertops, walls tiles/backsplashes, and floor tiles/LVTs that MSI produces, providing sufficient resource for your design and learning need. The staff members are very friendly and helpful, and the environment is clean, neat, and quiet. I already visited multiple times for my current remodeling projects.
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July 2023 by Ankur Patel
Do not buy from here. Very unprofessional. Literally had a few unused tile pieces exactly how they sold them to me (individually wrapped) and after Asha said she would authorize the return she literally then sends a short email stating they would not take the extra tile back. They are literally brand new unwrapped exactly how they gave them to me! Unbelievable. This is not how a business should treat their customers.
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July 2023 by Encore E.
Would not take back unused tile that was sold exactly the way I was given the pieces from them. Literally brand new still individually wrapped. Was told it would be approved and then given a short email stating they would not take back. Very unprofessionally run business. Do not buy from here, would recommend a real tile shop where they abide by basic customer service and return policy.
