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October 2023 by adrian fisher
Horrible experience, I made a reservation 2 months in advance. Ali the manage doesn't speak english, he refused to honor my reservation, said prices changed and tried to upcharge DOUBLE! RIP OFF! The place is filthy, smells and is dirty. Ali has an attitude, very rude and a ts like he's miserable working for a car rental. Bad service and doesn't speak english. Go somewhere else. PASS
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September 2023 by Shane Sexton
We rented an suv from this location for an trip. Good service, competitive prices.
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August 2023 by Jorene Cicero
Made reservation with Budget, got confirmation # for out of town trip. On day of pick up, shortly before arriving, informed sorry no car available. A Saturday when all other area rental places closed. Told call Customer Service n can go to airport pay almost 3 times as much for same car that I had confirmed reservation for. I will never use Budget and advise others to stay away. Mrs Cicero
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August 2023 by Randy B
Rental, check-in, check-out process was very easy and went smoothly. My main issue is with the car. It had 50K miles which isn’t bad, but the car didn’t seem like it has been serviced in some time. The wheel alignment had issues as it would slightly shake above 60mph and it would get worse above 70 and even worse beyond that. There was also a bad vibration/rattle deep within the dash that would intermittently occur at slower speeds. I didn’t seem to hear it on the highway, but that could also have been the road noise and other vibration relating to the tires. The car was also missing 3 of 4 floor mats, but was clean and the gas mileage was very good.
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August 2023 by Sitaara's Technical Staffing Solutions
Poor customer service they are rude and never answer the phones ? I would not recommend this location
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July 2023 by Mike Lig
Honestly, one of the best experiences I’ve had at a rental car company. Everybody was extremely friendly, very helpful. Got me in and out in a few minutes… thanks guys you definitely got my business from here on out…
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February 2023 by Melissa F.
Brutus woman I've ever encountered in my life. Worst customer service I've ever had. She was so rude, impatient mad because I didn't get the insurance coverage. If I can give them a zero I would horrible.
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February 2023 by Mir Mohammed
I would never rent again from budget they dont know how to treat customers and they havent fully refunded my money
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February 2023 by Jake Adams
I don’t normally leave reviews, certainly not negative ones, but when I rented a moving truck from Budget, they tacked on an additional surcharge without informing me or my driver. When I called and asked about the surcharge, the man I talked to tried to help me by contacting the owner. The owner then gaslit and falsely claimed to have mentioned the surcharge to my driver and me, but that never happened. The man I spoke to was at least sympathetic and tried to assist me with contacting the company customer service line to void my contract and start a new one, as that was the only possible solution. Just felt like I had been duped, lesson learned is to always review an itemized bill before signing. In the moment, the owner verbally reviewed the bill for me and told me the total, but had left out any mention of the surcharge. Also of some note: the vehicle I received has physical damage, like a broken front bumper. The check engine oil message is also displayed on the dash, and the floor of the cab is littered in food crumbs. I didn’t mind these things at first, but now in hindsight the culmination of problems is glaring.
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January 2023 by Bill Donnell
The look at the car, dents scratches,, inside was stained and smelled so bad that not even the febreeze took away the smell. You can not just drop the off an go, you have to until they open which means loosing time for work.
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January 2023 by Simona D.
Terrible service..
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September 2022 by Chris Detky
LIED about the upcharges/fees. When we picked up the car we declined the prepaid fuel package, I saw it on the screen and told the Budget Representative we did not want it and to take it off, she said "Oh it will come off when you return the car with a full tank" that was a lie and they charged us 82 extra dollars for it.
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January 2022 by Mike Selfridge
Great staff - Very professional and friendly!
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December 2021 by Blue Bumma
I’ll never rent with them again, they fraudulently took over $3200 out my bank account without my permission
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March 2021 by Kevin B
Unreliable moving truck reservations just cost me a day of movers' wages for nothing, and my moving day is up in the air. They did nothing to remedy the situation, and it will cost me thousands. Trashy & unprofessional.
