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September 2025 by Cassie W
waited 30 minutes because only one person in store, couldn't be seen or helped. understaffed
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September 2025 by Glenn Fung
I was there to deal with their mistakes, and they had me call the customer service myself. When I asked what the correct number was, they even had me Google it myself. Not helpful.
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August 2025 by B
Great service from David !
Highly recommended.
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August 2025 by Montez Cannida
It was only one employee NAMED DAVID and I gave him my phone number to pay without logging in and HE STILL TOOK AN PHOTO of my ID then he gave me some made up lie about he couldn’t login and etc. I don’t like how he snapped a picture of my Drivers license instead of scanning it from the back
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August 2025 by Colin McCarty
David was very attentive and friendly, and gave my an excellent customer experience
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August 2025 by Myesha Santiago
David was so helpful I had a hard time at a few other locations I took the drive to his store and he helped with ease. The interaction was very pleasant and super fast. Great customer service thanks David. Will come to this location ongoing
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August 2025 by Chantel Washington
David is excellent at customer service. He has helped me twice . He was very friendly, attentive, and answered all my questions. What a joy to do business with him.
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August 2025 by April McGee
I arrived just as they were closing! 😱
But David graciously jumped to the rescue and helped reconfigure my phone with an eSIM. He made it easy-peasy. And all with a great big smile. Two thumbs up!
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August 2025 by Ingrid Brewer
David more that met expectations, he provided all the help I needed to buy a new phone. Excellent service! Ingrid Brewer
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July 2025 by DeMara Campbell
My son and I came in because we didn't understand why our bill was higher than the last one. Jerold was so helpful. He thoroughly reviewed our account and locationed the issue. Despite he was the only one present in store, he was courtesy and helpful to the crowd that came in after us.
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July 2025 by Cecilia
David was very helpful!
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July 2025 by Elizabete Romanovska
Jerald was the best!! Helped me with everything, super kind, answered all my questions, helped with setting up the new phone! 10/10
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July 2025 by Tania R. Leone
David was a big help for my mother in low. He was very professional and explained her every single details for her account. Very nice person, glad for At&T having this person for costumer service Thank you David!
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July 2025 by Mishail Shapiro
This is a highly negative review, not based on the personalities of the staff, they were all great. It is based on their Competence.
I came to the store on Sunday On July 13 to get help with damaged phone. It was damaged due to fall which scrambled screen pixels rendering phone unusable. The phone could be connected and working through the Amazon Device, however there was no way to use the screen. Please let me mention that this is my work phone, and as I am a physician ( having my phone to answer calls was important).
The store manager, checked my policy and confirmed that I have insurance. I was told to wait till Monday to take the phone for repair. On Monday as I came to the repair store, I was told That the phone could not be repaired without an insurance claim. At that point, I went back to the store To initiate the claim. At the store, I was told that the device that was listed on my policy was not the device that I had on me. They could not explain how that occurred and stated it may have been a “ computer glitch“.
At this point, I have asked to correct the mistake and put in the right unit in the system. I was assured that this was corrected and the information would be “pulled up” automatically.
Nevertheless, when the claim was filed, it was denied due to the fact that the device listed under my policy was not the device in my possession on the day of the accident.
Ultimately, after three visits to the AT&T store, I was forced to purchase a new phone. I was also told that because I have purchased the phone, my insurance now will not cover my Previous device.
After Consideration of my options, I did call the insurance company back and was finally able to talk to the manager who approved repair.
In order to get my phone repaired, despite having insurance, it took Three visits to the AT&T store, a total of four claims with Assurion, Four hours of my personal time on the phone, And $1000 for a new phone as the old phone cannot be returned in the condition it was in.
The system is designed to cause as much difficulty as possible to prevent people to get their claim Resolved. That is the reason for a one Star review.
Hopefully that The management of the store will review Policy for insurance claims with their employees. Hopefully no one else has as miserable experience As I had with this issue.
Be well
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July 2025 by Alex Chis
you can close your store, worst quality services / staff as expected
