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March 2024 by Emily Nidenberg
This is the third time in 10 years we have used this storage location. competitively priced. It is a storage facility, not fancy, but quite functional. Having a service oriented manager was Great!! Adam was a pleasure to work with. The facility is so much cleaner and better run, even though he is split-time between two facilities. Adam was acurrate, amiable, and responsive. Thank you!
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March 2024 by Tabitha Parent
College students - I would recommend iStorage for all of your storing needs! Adam was extremely accommodating and transparent and very kind. Cannot recommend this place enough.
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March 2024 by Ellie Stevens
We had a great experience at istorage. Adam was extremely helpful— great customer service! This a great option for college students.
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February 2024 by Erica Wideman
Istorage is way better than other storage competitors. My unit is very spacious and I was able to fit my whole 2 bedroom apartment In one of the bigger units, and the cost is not bad at all I definitely recommend, Besides the workers there are very nice, understand, and friendly.
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February 2024 by Carrington Thompson
Adam was awesome ! I was behind 2 months and he helped me get everything squared away. Thank-you !
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February 2024 by Karen Lavengood
The storage unit was not accessible. The move in bays were locked the bathroom was locked. No one was available for help. My access code didn’t workThe parking spaces were filled with high school kids parking there. Making it hard to find a space for moving in or out of storage unit building.The outside property hard trash thrown on the grass and entry way. It looked terrible
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February 2024 by Marlo Boyle
This was one of the best customer service experiences I have had in a very long time. I needed an additional unit in the Evanston space and Adam was so helpful, accommodating and made the set-up so easy! The Evanston iStorage facility is super conveniently located, clean and safe and I have no problems with our space. Thank you Adam!
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January 2024 by Lycan Aldrich
I used this facility around when they first opened. The owner lady was very rude and so disrespectful to me amd my girlfriend at the time. They are especially rude to the homeless. No stars!
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January 2024 by Danh Tran
Terrible service experience. Had my storage locker broken into and all of my stuff taken while over summer break. As a college student it was really hard to have 90% of my belongings gone. Even bought $1000 insurance. When I asked for help from managers, they failed to respond and acknowledge my claim. Would not recommend. Terrible customer service especially taking advantage of college students. Have heard similar stories from other students as well. Usually would not write a review but this experience was troubling and wanted to inform.
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December 2023 by Mobile Marketing
They are only open twice a week and put a note on the window those two days: they are in a meeting until so and so and every time it is 15 min to 1/2 hour more than the note. You bang on the door see the temporary staff inside na. Instead of apologizing the guy tells me without humour that I was not going to get service today asking me to leave: this is surreal, we can never get service from this place at any time! You have to go around the facility to find a cart ! How long do they think they can stay in business like that? He turned off the lights at 4:15pm. They are supposed to close at 6pm. They have been looking for a permanent manager for one year. I can't get a receipt for my last payment the system is not working. I want to know their schedule during holidays. I can't get an answer. Then some supervisor called talking of an incident reported to her. Not apologizing. I will be moving out of this sorry place asap. I need the dock open and it is going to be a challenge. The office is open twice a week and every single time I came during those two days the guy is on a conference call with his supervisor the doors locked with a message that they don't stick to. You can see the guy talking inside unconcerned. We have other things to do.
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November 2023 by Foodie Lover
Sue is a lovely a lady/woman ? ? ? ☺️ ?She's very professional, she's very welcoming, she's very friendly, she has a kind warm heart ❤️ ? ? ? ? ?, she greets you very well ? ? ❤️ ? ? ♥️, she makes feel very comfortable ? ❤️ ? ? ? ?I would recommend Sue 10 out 10 ? ? ☺️ ? ? ?Thank you for everything you do Sue ? ?Thank you for keeping your professionalism ? ? ☺️ ? ? ?I genuinely greatly really appreciate it? ? ? ❤️ ? ☺️Sue is both at the Istorage in Evanston,IL and in Glenview,ILBest Regards,Dorothy
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October 2023 by louis D'ANGELO
Sue has been filling in at Evanston. She’s knowledgeable and courteous. Pleasure to work with!!
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October 2023 by Jay Gokhale
Great rates, safe spaces, and convenient access, would highly recommend for storing stuff over the summer!
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July 2023 by Hugh Jones
This is a predatory company that preys on unsuspecting college kids. They tricked my daughter into giving them our credit card information, and have been pumping our card with fraudulent charges (even though she has no storage unit and never signed a contract). We've had to cancel the card to avoid further fraudulent charges and fight this through our bank because iStorage refuses to help us. Unless you want to go through this too - stay away!
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June 2023 by B L.
Horrible, horrible, horrible facility. Not recommended at all. Istorage provides NO customer service or communication. They recently increased my monthly rental charges and started charging me for their insurance without warning or my approval. I have my own homeowners insurance that covers my belongings. I did not need, ask for, or want theirs.Last year they cut my lock and locked me out of my locker two days after I paid my bill. No company management was available. No one answers their phones or returned my phone calls or responded to my emails. A few years back, this facility had a problem with mice. I found out about it when I discovered that the lining of a fur coat was partially chewed out. I still have that coat with the teeth marks to prove it. I am so glad to be out of there. Unfortunately they do not even know that I am gone because no one has been in the office or responding to my phone messages.
