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August 2024 by Lucy Perutz
I just talked to the nicest and most helpful woman on the phone when no one from the online help number could help me whatsoever. Thank you!
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July 2024 by Veronica Hoyos-Leonard
I came here to renew my passport, and an African American man told me that FedEx could only take passport pictures and that he “did not know the address to which to send the passports,” so I needed to print a label from the website. If FedEx advertises it can do passports, the least they can do is find the government address to ship them.
He clearly had no interest in helping me renew my passport even though I had completed all the forms.
BAD SERVICE HERE. Go to the Wilmette Post Office believe it or not has a better service than this FedEx office.
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July 2024 by Brett Kho
THESE ****ING JERKS DELIVERED MY $550 ITEM TO THE WRONG HOUSE. EVERY TIME YOU CALL IT'S JUST A ROBOT AI THAT HANGS UP ON YOU. EVEN THE WEBSITE PRETENDS TO NOT WORK AND SAYS "UNFORTUNATELY WE ARE UNABLE TO RETRIEVE DELIVERY OPTIONS AT THIS TIME." DO NOT UNDER ANY CIRCUMSTANCES SEND OR RECEIVE ITEMS WITH FEDEX!! I AM FILING A LAWSUIT!!!
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June 2024 by Aeron Hall
The service at this Fedex is great! They have been extremely helpful and accommodating in every interaction I’ve had
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June 2024 by Douglas Gembala
I walked in the door at exactly 7pm while the open sign was still illuminated and a customer was at the counter. The lady at the counter was very snotty when she said the store closed at 7. I just needed to drop off a pre-labeled box to ship out. Been here a few times in the past but never have that great of customer service. People are a lot more friendly at other locations, I would advise finding a different office location if you have the option.
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April 2024 by Sam Finnegan
Staff doesn’t know how to do their job, I brought in a cooler to drop off with a prepaid label and they refused it stating that they can’t accept it. I’ve shipped hundreds of coolers through FedEx over the last 5 years with no issue. Learn how to actually operate your business. Typical FedEx, go to UPS instead
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March 2024 by Doc Brown
The staff is usually friendly, but the last few times I have been in to ship items for my business I get very different information. Sometimes they can pack to my specifications, sometimes they can't, it just seems to be based on the attitude and helpfulness of who is working. The items I ship often value between $2k - $5k, I have been told multiple times in the past if there was any shipping incident where my items were lost or damaged I would receive the full value - today I find that has never been the case and my items would only be guaranteed up to $1000. If these items were lost/damaged it would be a major hit to me and my business. Seems like there is always someone new there, and their info conflicts with how I previously shipped items. This level of incompetency has serious potential to impact business, I'll be going elsewhere in the future.
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February 2024 by Kiki Star All-star
Great... Great...
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February 2024 by Ayush Singh
Nice location with all the standard fedex and kinkos services. Very helpful staff to boot.
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February 2024 by Sara K
Larry assisted very thoroughly and very well, which allowed me to get a specialized job done. He was also very kind and courteous, which was much appreciated. Angela was also very nice and complimentary afterwards.
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January 2024 by Ruth McMahon
Angela and Ivy were incredibly helpful today. They were patient and professional with my print job that refused to print. I really appreciated their 5 star service!
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December 2023 by Mario Wilson
Thank you Angela for helping me scan my envelope today.
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December 2023 by bryan marty
Ben and the long haired gentleman were the absolute best. They helped me tape my box and print my labels. 10/10 experience here at this FedEx
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December 2023 by Baza Futrell
The people who work here are incredibly helpful and kind. It’s always a good experience!
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December 2023 by Rater 007
Thank you Angela for helping me scan my envelope today.
