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May 2025 by Ms Taylor
These women behind this location cu are prejudice, they don't greet you, it makes me aggravated to even go to the counter, I am seriously considering going back to my old cu. Even though this one is way closer.
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May 2025 by Ann Marie LoPrieno
Fantastic service. I have been using this branch for over 20 years and will not leave.
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October 2024 by Diane Petersmarck
Always pleasant, always helpful staff. Very convenient location in the downtown shopping district.
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July 2024 by Marisol Rodriguez
I’ve been here a few times to make a withdrawal from an out of state member credit union, and there’s always some issue or computer problem with an extremely long wait Unfortunately, it is the closest branch for me.
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February 2024 by Matt O.
I have been banking at FNCU for almost 12 years. I left Bank of America as they had been suspiciously reorganizing my deposits and debits to generate fees (and were later hit with a class action lawsuit for doing so) and was very happy with the service I had been getting at FNCU. That is until recently. For the past couple of years, I have noticed debits and charges shuffled around and in some cases creating a scenario for an NSF. I have also experienced unreasonable holds on deposits of checks issued from a local business (my employer) despite that I have deposited literally over a thousand of these checks with no history of any of them being returned. These holds that FNCU levy have caused numerous NSFs. In fact, upon investigating my own account, I was shocked to discover I had been charged with over $1500 in fees in a 6 month span. That is egregious. Sometimes, after complaining, they'll over turn a fee here and there. But, much more often, I'm usually left with someone who describes what is really a systemic inefficiency as 'policy'. It didn't used to be this way. I am a local resident working multiple jobs. I make deposits almost daily. For them to hit me with that many fees is almost abusive.
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January 2024 by Yasmin Portales
Very helpful staff. ATMs. Account and credit advice
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January 2024 by Myo Tun O.
I want to give a minus star if there is one available. Avoid at all cost in opening any type of account at this bank. They have discrimination against color races. I went to Evanston branch to open a checking account and I was not informed about any hard inquiry that they would be conducting in order to open one and after going through all the paperwork, and done two hard inquiries into my credit report, I was told that I am not eligible to open a checking account or online services. I could only open a saving account. And also I was not asked if I would like to enroll in paperless statement to avoid $5 fee for paper statements but again not informed and only got it deducted from my account after the first month. About the two hard inquiries to my credit report, I only realized when I reviewed my credit report after a few months. I have checking account and credit card with Bank of America for the information if someone is wandering it is the bank's discretion for not allowing one to open a checking account there. It is ridiculous to bar someone from opening a checking account unless that person has fraudulent history or anything that could cause negative financial impact to their bank and I don't see any in my case. I got to the conclusion that it is discrimination against color people and they only want to serve a specific type at their bank.
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December 2023 by GOD BLESS AMERICA
I encountered the worse and most frustrating experience with their customer service. Their delayed resolution led to a drop in my credit score from 850 to 700. It's unfortunate when such administrative problems affect customers' finances. It’s just not acceptable
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October 2023 by pearl ashby
All I can say is that I received top notch service, Longe Shungu went above and beyond, Can we have him cloned? LolWe need more people committed as Longe is to customer excellence, and to first northern credit unionsProtocol and proceduresThank you P.A.M
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August 2023 by L Stephens
Lettie took care of us. She was wonderful! She is so warm and friendly and yet remains professional and takes care of business. We always ask for Lettie when we have banking to do. We love you Lettie!
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August 2023 by Lori Peterson
Lettie took care of us. She was wonderful! She is so warm and friendly and yet remains professional and takes care of business. We always ask for Lettie when we have banking to do. We love you Lettie!
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August 2023 by Gus Rodriguez
Ventura Avila gives us great customer service. Any questions or issues with my banking needs she is there to help me out. Also if you need an interpreter Ventura is fluent in Spanish. Thank you Ventura and keep up the excellent customer service you provide to us!
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August 2023 by Theon Washington
I have been a member of fncu for over 40 years. I have always received great service from Mandy, Jonathan, and Lettie. This is a great place to be a part of. And I feel valued and respected.
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August 2023 by Jerry Olson
Lettie is the best cashier at First Northern Credit Union knows her customers needs and always helps when needed.. Much appreciated thank you, Lettie.?
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August 2023 by Fidela Soto
Northern il credit union is the best bank n Carolina Pinedo is the best friendly good sense of humor a very nice person u can talk to
