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November 2023 by Chelsea Qin
Went to customer service multiple times to ask them call people to come to flower section but no one ever come after 30minutes wait
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October 2023 by rutland Z
A local community grocery store with good prices. However, the food court ladies at the chicken section are rude. They show cold faces, reluctant to serve or answer your questions and sometimes even yell at you if you want to make a different choice. Very disappointed with their services. Hope someone could give them proper training.
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October 2023 by Robert G.
Recently moved to Evanston from Florida and shopped at Publix which are always incredibly clean and have the absolute most helpful and professional staff. This place from the start the time you enter until you leave horrible. Start off with bums always at the front door begging which as a customer I find very uncomfortable. Then you step inside to the coldest grocery store I have ever been in. Every employee is wearing a heavy jacket it is easily some where around 50 something degrees. I spoke to someone at customer service they blamed the freezers, every grocery store has freezers and it's not this cold inside. Sounds like an extremely inefficient way to operate. Most of the time the Apple Pay doesn't work I go to the other Jewel on Howard and they work and it's also not 50 ish degrees inside just this one on Chicago Ave. I seriously doubt my review will make any impact as I see numerous really bad reviews. I will ship elsewhere for now on as I do not foresee any changes being made here and I am tired of being frustrated every time I shop in this dump.
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October 2023 by MaryLee F.
Cheerful staff. Always helpful Especially appreciated is the ever expanding selection of organic food.
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September 2023 by Andrew Laue
Horrible customer service. There are always sketchy people harassing customers for money outside the jewel. The customer service inside inside isn't much better. Avoid this place and go to Marianos or trader Joe's where they care about the customer.
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September 2023 by Pete Shea
Dude stocking the freezer section was just rude and being a jerk. No one said a word to him and he starts chewing people out. Maybe don't accost the customers. We left.
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August 2023 by Jennette McClain
The harassment at the entrance has been a problem for years and they do nothing about it. They hired a security guard and she just hangs out laughing and encouraging them.
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August 2023 by Jack Kleisner
The ruderless store! Despite placing security at the entrance of the store. Despite signage that prohibits panhandling, no solicitation, etc. Customers are confronted with the badgering of the like. Now their security are fratinizing with them enjoying snacks and immersed in conversation with them. I would suggest either removing the signage and let have at it and/or fire the security company!
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August 2023 by M K
Worst delivery experience ever. Several times even though I was home, even though there is an enclosed foyer that is not locked, even though I tracked the delivery car, the driver has taken my groceries back to the store!
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June 2023 by Brandon Scott
I can honestly say that the store has gotten better since the grand reopening!!
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May 2023 by Mario W.
This jewel needs to fire Asfar Uladdin. He harasses black customers by following them around. He never asks if assistance is needed and just stares at you when you're in the self check out. I had run ins with him before and reported his behavior to the manager. The manager said he'll speak with him. Today, while I was shopping for Mother's Day, he left the self check out area where there are 5 registers just to walk behind me in the flower area. I really hope Jewel see this review because I been shopping here since 2015: way before he started working this location. He needs to go period.
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March 2023 by James Alcantara
Great selection of kosher foods and in general always good quality and fresh. Helpful staff and managers. Great selection of produce and snacks always have what you need. In addition to onsite bakery’s, deli’s and a great sushi shop. They also have a great Osco section with all the toiletries and household supplies you’ll need so really a great store to have in the area. Highly recommended for your weekly grocery shopping or just for a nice quick snack grab.
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March 2023 by Sylvie Coffey
Their self checkout lady is extremely rude and acts like she has all this type of power. Sorry you're stuck working there like you chose to work there not me babes.
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January 2023 by John Doe
Dirty. Took several minutes to be acknowledged at pharmacy window which admittedly is grossly understaffed. Unfriendly unhelpful and probably the last time I get a Covid shot at Osco. We need more Karens.
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January 2023 by Amina Abby
This is the Jewel closest to my work. I often take public transportation so its super convenient as the store closest to home is a few blocks away. However, for the 5th time in 12 months I had to deal with an aggressive beggar at the entrance of this store. Actually it was 3 blocking the entrance off the parking lot. Regardless of the signage that recently went up there is ALWAYS someone approaching me for a handout. When I let the employee at the check out area know they said the security guard was already gone and only authorized employees were allowed to confront them. Ridiculous, any of your employees should be able to call local police and have them removed off private property. Aggressive panhandling is illegal in Illinois and not good for business. Going forward I'm taking my business to Mariano's. This doesn't seem to be a problem there.
