City Volkswagen of Evanston is a dealership dedicated to providing a transparent, convenient, and friendly car-buying and servicing experience. The owners, who met in 2001, have strong local ties and aim to serve their community with honesty and care. Customers frequently praise the staff for their patience, clear explanations, and helpful attitude. Many reviewers highlight their positive interactions with specific team members, noting that salespeople like Jose and Ian are knowledgeable, friendly, and never pushy. They take the time to explain details, help with insurance issues, and ensure customers feel comfortable throughout the process. One customer appreciated being offered a different car at the same price after a switch was explained thoroughly, showing the dealership’s honesty. The service department also receives high marks for professionalism, trustworthiness, and communication. Staff members like Mike stand out for their helpfulness, making customers feel valued and well-informed. Overall, City Volkswagen of Evanston is known for its friendly staff, honest service, and a genuine commitment to the local community, making it a trusted place for both purchasing a vehicle and maintaining it.
Worked with Mario G and overall an amazing experience. He was patient and took the time to explain the buying process. For a first time buyer like me, that was invaluable. He ensured the car I purchased was in perfect condition prior to handing over the keys. Highly recommend working with Mario G!!
November 2025
Service department gets five stars. They are always so professional and have clear communication. Easy to set up and appointment and very trustworthy. Friendly and knowledgeable service!
November 2025
Just bought a used 2021 ID4 AWD Pro S from City Volkswagen of Evanston! Great experience from start to finish. Sam and Ian were the best team to help finalize the purchase of our family vehicle. Highly recommend. Also wanted to extend a thank you to Anthony for running a great business.
