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February 2024 by Ne A.
My experience with the Walgreens on Chicago Ave has consistently been horrible, frustrating with conflicting messages, delays and pharmacists typically sounding annoyed when I've tried to navigate getting a simple prescription. I don't know if their lack of professionalism rises to the level of Pharmacy Negligence or perhaps even Malpractice. I'm done with them. 95% of the time over the past few years I've used Sam's Club on Main Street and they've been wonderful...now it'll be 100% of the time. For those who might be interested, here is the Illinois Department of Financial and Professional Regulation website where you can file a complaint:
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February 2024 by Rodolfo N.
Got the notification last Thursday that my meds is ready for pick up. So I went to pick up the meds today , Sunday ,at Walgreens Pharmacy . Guess what it's not ready. Pharmacist told me to wait ten minutes and it will be ready. I've been standing and walking around for almost an hour so I decided to line up so I could follow up on it. My turn came and I told the pharmacy tech that I'm waiting for the meds. She ask me to wait because she has to do something first and came back after a few minutes. Then I told her the name of the meds and my info. She went and got the meds which been sitting there for a while. Nobody notified me or paged me that it's been ready and I could be waiting and waiting forever if I didn't asked them. Their pharmacy service is really bad and the only reason I go there is because it's nearby. Besides that I have no business going there.
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January 2024 by Emma M.
FedEx at this location are THIEVES. They don't return your item, they STEAL it. Don't go there for FedEx. Worst FedEx ever.
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January 2024 by John W.
I have been a loyal customer at the Walgreens pharmacy in Evanston for the past ten years, but unfortunately, I have witnessed a significant decline in service quality due to staffing shortages. My recent experiences have compelled me to share my concerns. One of the most alarming issues I've encountered is billing errors that occurred in 2021. These errors not only resulted in the exhaustion of my benefits but also caused real harm, necessitating state intervention to rectify the situation. Such mistakes are unacceptable and have significantly impacted my trust in the pharmacy's operations. Furthermore, the waiting experience at this Walgreens location is far from satisfactory. The lines are not only staggering but also completely unpredictable. It's disheartening to see that the pharmacy is not fully staffed, leading to extended waiting times for customers. Moreover, there have been instances where the pharmacist, a crucial part of the pharmacy team, is not always present. This decline in service quality is disappointing, especially for a customer who has been loyal for a decade. I believe Walgreens needs to address these staffing issues promptly to ensure the well-being of its customers and maintain the trust they have built over the years. In conclusion, my recent experiences at the Walgreens pharmacy in Evanston have left me concerned about the deteriorating quality of service. Addressing staffing shortages and improving overall efficiency is crucial to restoring the reputation of this pharmacy.
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December 2023 by Denise C.
The pharmacy situation here is serious. How can they expect a patient to wait 24 hours for a heart rhythm medication for atrial fibrillation. The Cardiologist wanted this started today! This is totally unacceptable! I will pursue reporting this to the pharmacy board. Get some help over here to fill vital medications same day for our community!
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November 2023 by Heather D.
The worst pharmacy EVER!! Rude, slow you will wait a very long time and don't be surprised when they don't have your meds ready.
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October 2023 by Victoria S.
you're better off getting your prescriptions elsewhere or getting them delivered. 90% of the time i go by i either have to wait at least 30 min and the drive ups rarely open it's not worth it
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October 2023 by Lisa A.
Constantly backed up and takes hours to get prescriptions. I called for update and was put on hold for 10 minutes and then disconnected.
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September 2023 by Michael N.
They don't have enough people working at the pharmacy. It's a line 12 deep and not moving. This after my prescription wasn't ready and I was told to come back. They always seem confused and there doesn't seem to be a single transaction that goes without a problem. Do better.
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July 2023 by Tina J.
The pharmacy workers are very rude and unprofessional. They talk over you and treat customers very poorly. Word of advise pick a different pharmacy because this location is horrible. If I could leave a review with no stars it would be this place.
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June 2023 by Elizabeth C.
For all the times I've walked into Walgreens, this is the 1st time I'm leaving a review. I'd rate most of my experiences to a solid "meh" until today!! I just met the most amazing Maria! I was mumbling to myself about sparking water. She overheard me and walked me to where it was. I'm pretty sure that she was on a break. It's hot out. I'm thirsty. Having some water is like winning the lotto. I walk up to the register in a long line and guess who is running to open another register?! Maria! She notices a Nick in a water bottle I was purchasing for my niece. It was the last one. She asked for me .. without me asking!.. if I could get a discount. I did! And then to finish it all off .. she leaves me with a tip.. make your Walgreens purchases online and then schedule for pick-up. Chances are high on cost savings... there you have it. Maria at Walgreens in Evanston is the bomb!!
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February 2023 by Eric W.
Horrible customer service at the pharmacy. Pharmacy tech was rude and really short about prescriptions not being ready. This used to be good store. Avoid at all costs.
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December 2022 by Ambi N.
FYI- Albert is the store manager & Albert will lie when asked to co tact you by corporate and say he tried to call and couldn't get you. Thank goodness for Phone logs. Won't ever shop here again. Never had a reason to need a manager at this store in 18 years of shopping here. Today, I was sicker than a dog but have to work tonight. Went to get much needed cold medicine. Got to register to use FSA funds which I have sufficient. All I got were cold meds- but the guy at register who also claims to be a manager said he couldn't tell me what wasn't covered. I had already run my FSA card thru. I said I have to cancel as I didn't bring my debit card with. Marii said he voided transaction. I asked if we could try again but remove one item I thought the FSA might not approve. Ran card thru- still said I owed $14. I said - I have to void again as the FSA was only card I had and he claimed he couldn't tell me what item wasn't being covered. He tossed register receipts both time in trash. Before leaving I asked him if I could have the voided transactions in case the charges went thru. He said- we don't do that. I left store empty handed. Decided to use CVS but checked my FSA transactions- sure enough both alleged voided transactions went thru- totaling $85 and I left with nothing. Tried calling and went to store. Got nowhere, even while calling my FSA provider trying to tell them the transactions went thru. Marii's take was I was just supposed to "trust him" and leave the store with no proof of voided transactions. My FSA told me to try the pharmacy when I asked if manager was Marii- they looked at me and said No. They called a manager to back and from the getgo I knew I was going nowhere. He came out with Marii in tow and had a sloppy hat on, dirty sweats, name tag obscured with junk and was literally popping food into his mouth the entire time he was talking to me. The store was crowded- I was sick as a dog. I got nowhere. People like Marii and Damian rely on talking to you dismissively and putting up a wall and basically rely on you breaking down so they can just dismiss you as a complaining Karen. How do I ever shop at a store again that charges me $85 bucks for items I never received and gives me nothing to prove they voided my transactions. 18 years of shopping here and prescriptions. I'll never set foot in the place again unless some drastic measures are taken- namely firing crap managers.
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December 2022 by JoDe D.
COVID: Previous to covid that had great staffing and great service. Today, they are understaffed, the head pharmacist is unprofessional as she hides all day and won't take calls. I've been hung up on them three times. Im not a mean person, I just can't see why we're waiting either in our cars or in the actual line for up to an hour to get prescriptions.I have changed to a new Walgreens and they are so much more accomodating. The Dodge and Main Walgreens is fantastic. I'll be pulling all my needs away from Chicago Ave. Walgreens.
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August 2022 by Noelle L.
The pharmacy is the absolute worst. Story after story of horrible customer service. Whenever I tell friends, they regale me with their own awful experiences. Rude, inefficient, prescription mix ups and mistakes, 100% untrained in customer service, poor advice, wrong advice ("you don't need a mask - COVID is over" says a HEALTH CARE worker July 2022). I won't get my COVID booster here after a friend said she came in and the person administering the shot never once looked at her or spoke a word and jammed the needle in so hard my friend is still having arm pain. There is one woman there - Taurine - who is AMAZING. Has interceded with awful co-workers and got out of her way to be helpful and kind. But I have not had a single other good experience. Just insane how bad it is.