DSW Designer Shoe Warehouse is a popular destination for shoe lovers seeking a wide variety of stylish and trendy footwear. With over 25,000 pairs of designer shoes for men and women from well-known brands like Nike, Cole Haan, and Puma, customers are sure to find what they need. The store also offers handbags, accessories, and kids’ shoes. Many customers appreciate the great selection available for the whole family and the friendly customer service. However, some shoppers have experienced challenges with online orders, particularly regarding order fulfillment and store pickup, often facing delays and issues with sizes. Despite these frustrations, customers have noted that the staff is pleasant, professional, and accommodating. While checkout lines can be longer due to being understaffed, the helpfulness of the staff makes the experience more enjoyable. One standout employee, who received a special mention, exemplified excellent customer service by resolving a coupon issue effectively. Overall, DSW provides a solid shopping experience with a focus on customer satisfaction, making it a go-to location for shoe and accessory needs.
Every once and awhile I shop with them but usually I prefer online with DSW, then just go to the store and pick up my purchase and find some discounted items while browsing.
June 2024
Always got a sale, never got the shoe. Of course, you never find this out until after you've completed your online purchase for store pick up. . .like 5-7 days later. Argggh
May 2024
Good customer service. The store associate put my shoe on hold until I pick it up. That was nice of her
