“I called the Evergreen Park store and talked with Moniece before going there. She was great on the phone, and even better in person. She anticipated my needs and, even better, had all items I needed in stock (unlike other stores). She provided advice and listened to what I had to say. I've been to other DXL locations, and while they were good, Moniece was great.”
“A couple of weeks ago, I had an excellent experience at the Skechers store on 95th & Western in Evergreen Park.
From the moment I walked in, I was greeted promptly with genuine courtesy. On a visit the day before, I spoke with two team members, Gerard and Chris about a potential return. Both were respectful, professional, and incredibly helpful. What stood out most was that they treated every customer in the store with that same level of care and attention. Even though I couldn’t complete my return that day, they reassured me it would be handled quickly when I came back.
When I returned, I explained that the shoes I purchased weren’t suitable due to ongoing foot concerns. Manager Mo stepped in and handled everything with patience, professionalism, and kindness. I mentioned I was in a bit of a rush for a family movie night, and noticing that I use a cane, she made sure the process was quick, smooth, and stress-free.
The store itself was clean, well-organized, and fully stocked. The staff struck the perfect balance between being professional and genuinely welcoming.
As an older customer, retail experiences can sometimes feel overwhelming, but not here. I felt comfortable, respected, and well taken care of. It was especially refreshing to see young employees take such pride in delivering excellent service.
This is my neighborhood store, and I will absolutely continue to support it. I highly recommend it to family, friends, and neighbors for their outstanding customer service and care.”
“Very friendly experience very helpful staff! Vibes were cool considering staff was working after a city power outage! I wish they had a bigger selection of crocs like they used to but I still left happy!”
“I returned shoes I bought online. Took me a while to find my order number & receipt so I thought they might just offer an in store credit. The young lady at the register & the store manager were just wonderful. In a situation where they could have made it a bit difficult, they were terrific. The store was immaculate & very well stocked. Thank you ladies. I will most certainly return to your shop.”
“I usually don't go into this location because the staff is rude, unwelcoming and unprofessional. However, I went in with my sister on 8/15/26 to get my niece some shoes for back to school... and the two most helpful people there changed my perception of the staff (just that day). Tanika and Tim were so nice and patient. They were great!”
“This is seriously the best place to get steel toed boots. My husband has used them for years. The last pair he bought were hurting his feet bad even though they were his normal brand/size/style. After a month of trying to figure it out he went inside and they traded his boots for a different pair that was the same size/style/brand. The strange pain went away.
I have also walked in a few times to pick up his repairs. Yes, they do repairs! They never made me wait more than 5 minutes.”