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February 2024 by Tyesha Johnson
There is a associate who tell you she will not serve you. And she don’t. I went in there to purchase fish. And because as a customer I did not me her expectation. She would not help me. The crazy part about this ,the store manager doesn’t care. As a matter of fact, she manager give me the wrong customer services number. And did not care that her associate refused to serve a customer . To female At petsmart and neither one of them care.I got passed over even though I was there before the other customers.I can go on about this day. It was that serious that I was going to call the police.
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February 2024 by Doris
The store is clean, organized, employees are ready to help and customer service is on point.
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February 2024 by Maxine Horton
I take my dog to be groomed there. The staff are all polite and attentive.
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February 2024 by Vanessa Laurence
Sales clerk was very professional & knowledgeable concerning dog food as well as dog grooming.
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February 2024 by David Cohn
The employees are nice. I just wish they had more staff there to get things done faster they onlybever have a couple of staff in the store at once they are friendly, but its hard to get to everyone quickly when they have to go back and fourth from one end of the store to the other
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February 2024 by Cynthia Samuels
No one helps in the store. I will never shop there again. Nor speak to customers
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January 2024 by Mrs Britt
This store has a good reputation as far as product availability. However, the employees could appear like they are at least a little bit happy to work there. It's not a good feeling coming into a store when people look unhappy being there.
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January 2024 by Debbie Burt-Frazier
Wide selection, many sale items (after Christmas).
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January 2024 by Laura Henley
Typical PetSmart. I used the grooming service. Very good results and convenient hours. I prefer to have an express appointment. Prices are much better than what I spend with my veterinarian's grooming.
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January 2024 by what's up yaul
The PetSmart on Cicero is the best one I like to go to.
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January 2024 by Joshua Barchard
Our dog's food was in stock as expected.
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January 2024 by Lisa Brown
Great customer service!
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December 2023 by Lori Gray
The store itself is fine. People are great; however, their hours are horrible I shop early its just better for me and I always have to wait for them to open or come back out later which I hate.
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December 2023 by Diamond Young
My mom took our dog to Petsmart to be groomed and while his fur felt clean and fluffy, we could not figure out why our dog was sooo upset when he got home. He slept the whole day and would not eat. We thought he was just upset that we left him alone with the groomer. We then discovered that they ripped open his moles on the side of his face, causing bleeding and swelling. His hair was crusted up and stuck to the blood and wound secretions. My mom had already asked them to be careful around those areas with his moles and they assured her he would be fine. We took him to the vet and they shaved hair in that region and cleaned the wound to prevent infection. We have since been treating that area. Not only does it upset me that they were careless but also that they did not notify us of their error. I know my dog and I am certain he showed them signs that he was in pain when they did that. I feel bad that we left him there.
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December 2023 by jermaine jennings
We stopped by PetSmart to purchase some fish for my daughter. Decided to go with a royal blue betta and a sucker fish to clean the tank. We also decided to pick up a small aquatic plant for some tank ambiance ?. The staff was very helpful and got us everything we needed. Check out was also a nice quick process.They sell the majority of thing you would need for your pets as well as hamsters, gerbils, bunnies, birds, shrimps, snails, cat food, dog food, pet toys, pet care, to name a few items. We will be back to keep buying fish food.