Aerie, a clothing store, offers a mixed shopping experience. While some customers praise the store's great selection and impressive inventory, especially at the St. Claire Square location, others have encountered issues with the customer service. Some shoppers report feeling unwelcome, with employees appearing cold and disinterested. The store's previous standalone location at Fox Valley Mall is missed, as it reportedly had a better selection of undergarments and a focus on proper fitting. Despite these concerns, the brand continues to attract loyal customers who appreciate the range of available styles, especially for spring and summer. The store's ability to provide a consistently positive and inclusive shopping environment remains an area for potential improvement.
I love buying clothes from Aerie so much but the customer service could really use some work. The few times I have been in there the ladies there seemed cold and clearly did not want me there. I don’t feel very welcome so I have resorted to shopping online and have completely avoided that particular store in the mall.
April 2023
I was helped by multiple people, who were all extremely friendly. They went into the back to get different summer items for me to try on and were super supportive of everything I tried on. Overall amazing experience.
May 2022
Cute store but none of the employees spoke except for one and I spoke to her first. This store Needs to improve on having excellent customer service, greeting all walks of life. To Put it plainly, the caucasians spoke to their own people. Do better.
