First Mid Bank & Trust is a community-focused bank based in Mattoon, Illinois, serving Illinois and Missouri. Customers appreciate the excellent and friendly customer support, particularly noting the helpfulness of managers like Brenda Wagner. She is praised for always helping to solve problems and making customers feel cared for. Many describe the bank as providing above-and-beyond service, making every visit a positive experience. The bank offers a range of services including banking, insurance, wealth management, and agricultural services. Overall, it is highly recommended for its caring staff and reliable service.
