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February 2024 by Cynthia Peek
We got same-day service with only a short wait. Our representative was knowledgeable and pleasant. He was able to give us quotes so we were able to choose what plan might fit our finances. Unfortunately, the company sale did not apply as we understood the online advertising so we left without any new deals.
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February 2024 by Laura Gramenz
Excellent customer service! Ken got our phones up and running and took care of any issues we had. One of the nicest techs we've ever dealt with. We definitely recommend this branch.
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December 2023 by Coco
Highly upset about losing all of my information. Jim said it was going to show up later even after I said that’s not how it usually goes but he said it would well he was wrong and now I have lost information and turned in my old phone smh
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October 2023 by Buster Douglas
Horrible service at the Verizon store in Fairview Heights, IL. After an online order mix-up, I had to address it at this particular location. While they exchanged my phone, they mistakenly placed both the new and incorrect phones in my Verizon box that I brought in. I realized this only when I reached home, and with no direct store phone line, communication was difficult. I did attempt to call, but I was connected to a 3rd party call center that wouldn't relay the message or direct connect me to the store. Once the store realized what they had done, their immediate reaction made me feel as if I had done wrong, even though it was their oversight. Via text messages, they were expecting me to drop my weekend plans to resolve their issue. They even threatened to charge me for their error unless I returned it promptly (they did put a balance on my account!). Despite my attempts to request a call with a manager, there was no response. Per their request, I took time out of my schedule and arrived promptly at 10am on Monday, only to be kept waiting for over an hour without meeting the manager and watching other customers walk in, get support and walk out. After speaking up to a front end staff worker about what the issue was and why I was waiting so long, they went to the back (to talk to manager) and walked back with the new phone and stated the manager would not meet with me. I had to request for a receipt showing that my charge was cleared, otherwise they did not offer to provide that. It's concerning to see such a lack of leadership especially when you've boarderline harassed a customer for their own mistake. This store responded to this review with "we are going to look in to this and work on improving these issues" is really unnecessary and honestly a typical "blow off" response to your customers. Owners of this Verizon store, I would encourage you to take a deeper dive into your management, as they set the climate for the rest of the employees which trickle down to poor customer service. Possibly, this might not be a priority for you as you know this is the store all the surrounding satellite stores have to refer customers to when it is outside of their scope, so what does customer service matter, right? POTENTIAL CUSTOMERS, be cautious; this experience made me question their commitment to loyal clients and overall customer support.
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October 2023 by Nicholas Denubila
Absolute WORST. I went in and was promised a promotion and it never went on my account. I was charged 100$ over the quoted value and now stuck paying 75$ more a month, and no one answered the phone. T-Mobile at least owned up to their flaws... Verizon just tries to screw you no matter what.
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September 2023 by Rob Pletsch
Live and own a business in Chicago suburbs, have 1 employee remote in St. Louis area. Wanted to upgrade his phone and asked my Biz Rep for assistance She sent my employee to this store and they said his name is not on the account they would not do anything. My rep placed a note on the account that employee had approval to upgrade phone, nope they even suggested the Biz Rep did not work at a Company Store. He told them to call me, nope they only work with in person customers! Store Manager, call me when you read this. Or call Claudia at Joliet company store and explain why my employee was treated with such disrespect.
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September 2023 by STLOUIS DotCom
SCAMMERS! SCAMMERS! Talk about an illegal scam this place runs. So they let you start service and get $4000 in devices. But provide the worst customer service ever and most incompetent workers known to man. So you try to cancel service within the 30 days. And wait now the accounts frozen. No one knows what is going on. Wait . Wait. Wait. Is all I am told. BEWARE OF VERIZON. SCAMMERS SCAMMERS SCAMMERSI just wanted to add to this. This location is such garbage. It is one of those situations where you look these people in their eyes and you can tell there is nothing there. Nothing. Long story short, if you see this anyone just know that Verizon wireless is a scam company and if you are a manager that is seeing this, you need to switch jobs. This is the worst company in America. One of my biggest mistakes in life is ever switching to this place. I plan on taking this place to court. They are nothing but scammers. They will not allow me to return my products within my 30 days
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August 2023 by STLOUIS SOCCERFC
SCAMMERS! SCAMMERS! Talk about an illegal scam this place runs. So they let you start service and get $4000 in devices. But provide the worst customer service ever and most incompetent workers known to man. So you try to cancel service within the 30 days. And wait now the accounts frozen. No one knows what is going on. Wait . Wait. Wait. Is all I am told. BEWARE OF VERIZON. SCAMMERS SCAMMERS SCAMMERSI just wanted to add to this. This location is such garbage. It is one of those situations where you look these people in their eyes and you can tell there is nothing there. Nothing. Long story short, if you see this anyone just know that Verizon wireless is a scam company and if you are a manager that is seeing this, you need to switch jobs. This is the worst company in America. One of my biggest mistakes in life is ever switching to this place. I plan on taking this place to court. They are nothing but scammers. They will not allow me to return my products within my 30 days
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July 2023 by G-Man Abbott
Crappie service. Not hospitable. Try to get you out the door as fast as possible. Bought 2 phones, the ones in stock. I asked to buy a car charger, and when I returned home the charger was for an apple phone when she just sold us Samsung phones.
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July 2023 by Russell Reidelberger
DO NOT USE THIS STORE IF YOU BUY A PHONE ONLINE AND NEED TO "DROP OFF" THE PHONE! Wife went in to "drop off" a phone. Waited and was told that I would need to come in (since I was the one with the account). Sat for an hour (with them knowing why we were back) so that he could give my wife a QR code so that she can take the phone to the post office. An hour sitting there while I had to listen to them teach old people about how phones work when they could have just got us out of there.
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July 2023 by budaclees
Tried to check inventory for local store. Phone number for the store only connected to corporate account. I don't need help with my Verizon account, I need help finding inventory and I'd rather not have to drive across multiple towns like it's the 90's.
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June 2023 by Gina Lynn
I walked in with a problem and the first person I saw fixed it immediately at no charge. Great place with knowledgeable staff.
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May 2023 by Robert Ludgate
They double charged my mom's checking account when she bought a phone. When we returned to the store to correct the issue, none of the employees were helpful. The employee that checked us in said that getting double charged was impossible. My mom showed him her banking statement with two identical charges from Verizon. He still said it was impossible, but said we could call customer service together, and booked us in. Forty five minutes later, a representative was able to see us. We explained the situation to the female employee and she too said it was impossible. She left to talk to a manager behind closed doors. When she returned, she insisted that we bring more detailed financial information to prove their mistake. The employee would scan my mom's financial records and send out her information for an investigation. It would be months before they decided if they would agree to return the overcharge. Unlike the first employee, she did not want to call customer service for us. We left. At no point did any of the employees apologize for their mistake or show any sympathy for the predicament she was placed in (having $180 less money in her account). The manager never bothered to come out and speak to us in person. When we went to the bank to get 'more detailed financial info', the bank employee could quickly see the double charge, disputed the fraudulent charge, and remedied it immediately.
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April 2023 by Tuphonez Fofree
This store was very helpful and got me in and out the store 0 issues.
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March 2023 by carol johannes-toenges
My sister has been a long time customer,she got talked into a new Apple phone and watch by the AT&T guy at target.,, she realized in less than a month it was the wrong move … yet now her old Apple phone is on hold because the mean AT&T rep did not release her phone #…. Yet she is back at Verizon… buying a flip phone? …. Because her five year + Verizon company cannot flip off AT&T and help her get her phone back together as she is still with them and her mate too! Is on this plan… wat a crock of? ?
