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“Best experience I have had at a phone store! Nick and his team made our time there painless. This is now our prime store for any and all of our T-mobile needs! Thank you all so much!!”
“AT&T manager Conor Walsh was very helpful in answering my questions about moving my service from Verizon to AT&T. He was professional and informative about my options and cost savings.”
“I visited Xcell wireless unannounced and asked for my front screen of my galaxy s21 ultra. Without hesitation Dante and Sherri immediately jumped on my phone to fix it and without any extra charge fixed the back panal as well; free of charge, all in an extremely timely fashion.”
9AM - 9PM
3046 IL-60, Mundelein
Mobile Phones
“Came into the store with an issue with my bill from another location that was giving me the run around. After 2 months after trying to solve it, I came in and Rey helped me out with all my questions and helped me find the best solution!”
“Went here to get an updated phone. Not a long wait , and Dan was extremely helpful!
I would recommend this store to anyone who needs assistance with their phone issues.”
“Must be new owners last x I was there it was filthy, smelly and there were bugs crawling everywhere...HOWEVER IT WAS CLEAN N STOCKED N THE GIRL WAS GOOD! I left happy ?”
“Had a great experience upgrading 4 iPhone 14s to 17s and a new Apple Watch. Store was staffed well and very knowledgeable staff. More friendly and more helpful than 2 other stores I had visited. Calvin and Raul went above and beyond to find promotions that kept my monthly payment the same. Also they helped with an exchange of a phone outside the 14 day window during the holidays. (1-800 customer service said this was waived until Jan. 2) Thanks guys.”
“My best experience buying a phone ever! I used to be stuck with a dingy iPhone 11 that’s t-mobile would never have an upgrade for or some kind of better phone I could buy, but this total wireless shop did! I got a brand new iPhone 13, the workers were so sweet and they even managed to transfer everything on my phone! They somehow were able to restore all of my accounts and reset the passwords for me, the most generous people I’ve ever had the pleasure of meeting. Their prices are literally the best, the new employees are really helpful too! I definitely will be bringing the rest of my family here!”
“I’ve been having issues with sending messages, spent over 3 hours with customer service and they could not help. I went to this store and this guy Witek fixed it in less than 5 min. Thank you so much”
10AM - 8PM
417 E Il Rte 173 Unit 109, Antioch
Mobile Phones
“Today I visited the Antioch store and dealt with Eric and David. They provided top customer service, so helpful, friendly and helpful. This store is and has been our number 1 store. Thanks guys.”
“Amanda was very knowledgeable and extremely patient. She was the only employee working at the time of my visit and there were quite a few customers. Not only did she multitask like a pro, she was very attentive to each customers individual needs . Had a great experience.”
10AM - 7PM
485 IL-173, Antioch
Mobile Phones
“The associate was very helpful in making sure I could get an upgraded mobile phone without messing with my current plan, and even got me a small discount when getting a screen protector and case for my new phone. He was also very helpful in answering any questions I had regarding the new phone!”
10AM - 8PM
525 W Liberty St a-120, Wauconda
Mobile Phones
“Caitlynn was a WONDERFUL help!! She’s the store manager and was super friendly, welcoming, and great to have a conversation with while we waited for my phone to update. T-Mobile, GREAT HIRE!!”
“Stopped into the metro mchenry Illinois branch to see about a new phone. Jorge was absolutely amazing guiding me in the right direction with my selection. Thanks again Jorge. Blessings ?”
10AM - 7PM
369 N Cedar Lake Rd, Round Lake
Mobile Phones
“Exelente !!! fué el trato que recibí de Anabel, me ayudó con mis preguntas muy amablemente. Hizo cambios en mi cuenta con mucha paciencia y dedicación. Exelencia en su trabajo. Gracias Anabel.”
“I went to get phones for 2 of my children. Karina was AWESOME. She helped me get two new lines, 2 new phone cases && 2 screen protectors for an AMAZING price. She was very informative and could multi task very well so the whole purchase was very quick. She is the best.!”
“I’ve been having issues with sending messages, spent over 3 hours with customer service and they could not help. I went to this store and this guy Witek fixed it in less than 5 min. Thank you so much”
“Went to get a new phone and Ivan was fast, efficient, and very friendly. I usually hate going to the phone store but he made it a great experience. He had great customer service and had a lot of patience.”
“I have been with this location for a long time. And I have to say I was not always the professional one. But Everyone especially Vic stayed professional and helped me out a lot. Not only that. He helped the Combined Veterans of McHenry out last year and donated one day Phone service for the Sailors Thanksgiving hosted by the VFW. You put a lot of smiles on Sailors faces that day.”
“Amazing store. Two young ladies helped me upgrade to a moto power. Helped transfer my personal info. And gifted me with a little speaker. Highly recommend this place. Thanks again!”
“First off I must say that my experience with Gerardo was absolutely stellar, he upgraded my business plan. We got better service and saved money as well, he helped provide excellent knowledge and information and he helped set me on the better path, I highly recommend for Verizon business, it was an absolute pleasure.”
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“Bill was great. He came out to my boat on Thursday on Lake Mary in Twin Lakes and got my (2) front bow speakers working. He then troubleshot my tower speakers and found that they were blown. I asked him if he could order the new ones for me and he said they would be ready for pick up on Saturday. Sure enough I went by his shop on Saturday morning and they were on the counter when I walked in. My stereo now works 100%. I highly recommend Audiosmith for any of your audio needs.”