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“We were there this afternoon. JD did an amazing job. I believe that's his name. We went in there to get a phone case. Then we decided to go with a screen protector. He made sure he explained the plan that if we had the screen protector if we paid for the insurance on the phone then it would be covered for free however we had not. He was very informative. Made sure that we were informed with everything that he was selling us explained everything put the screen protector on and did an amazing job. We live in Wauconda the store in Wauconda no longer exist. We went down there and then again when to above & beyond.. Thank you guys. We found our new store..”
“AT&T manager Conor Walsh was very helpful in answering my questions about moving my service from Verizon to AT&T. He was professional and informative about my options and cost savings.”
“I visited Xcell wireless unannounced and asked for my front screen of my galaxy s21 ultra. Without hesitation Dante and Sherri immediately jumped on my phone to fix it and without any extra charge fixed the back panal as well; free of charge, all in an extremely timely fashion.”
9AM - 9PM
3046 IL-60, Mundelein
Mobile Phones
“Tomek was extremely helpful and kind. He was very patient and explained everything so I can fully understand what was going on. He was great couldn’t have had a better experience!”
“I came by to pay my bill and I was given a free tablet. The girls Lisa and Victoria were so kind for doing this for me I am happy other companies have yet to even gift anyone anything. Boost, metro, cricket, they all suck lol 😆”
“Went here to get an updated phone. Not a long wait , and Dan was extremely helpful!
I would recommend this store to anyone who needs assistance with their phone issues.”
“I stopped in, because my phone hadn’t been working right for a while. Was having so much trouble getting my texts and video messages to go through. Raul helped me so quickly and fixed both my phones!! The struggle is over! Thank you Raul!! 20/10 💗🙏”
“Must be new owners last x I was there it was filthy, smelly and there were bugs crawling everywhere...HOWEVER IT WAS CLEAN N STOCKED N THE GIRL WAS GOOD! I left happy ?”
“I’ve been having issues with sending messages, spent over 3 hours with customer service and they could not help. I went to this store and this guy Witek fixed it in less than 5 min. Thank you so much”
10AM - 8PM
417 E Il Rte 173 Unit 109, Antioch
Mobile Phones
“Today I visited the Antioch store and dealt with Eric and David. They provided top customer service, so helpful, friendly and helpful. This store is and has been our number 1 store. Thanks guys.”
“Amanda was very knowledgeable and extremely patient. She was the only employee working at the time of my visit and there were quite a few customers. Not only did she multitask like a pro, she was very attentive to each customers individual needs . Had a great experience.”
10AM - 8PM
485 IL-173, Antioch
Mobile Phones
“Logan YOU ARE THE MAN one of the bestest workers I have came across after having the hardest time trying to figure out how to get my phone exchanged spending an HOUR LOGAN WAS THE ONE TO HELP not even a cooperate store could help with !! Logan did his best the whole time with helping giving us solutions , on the phone with customer service he helped us figure the situation out and to top it off he has only been working there for a month !!!!! GIVE THIS MAN A RAISE AND EMPLOYEE OF THE MONTH HE IS AMAZING THANK YOU LOGAN sorry for the stress !”
“Today we got really lucky and received help from Ivan N. We just made the switch to T - Mobile, two new phones and internet service, we’re a little older and not very high tech and Ivan got us up and running in no time. I can’t say enough about how patient, kind and courteous Ivan was, he also took his time and walked us step by step through the internet router installation process, when we got home we did everything he said and we were good to go in just a few minutes, what a nice kid, smart too. NICE JOB IVAN and THANK YOU! 👍”
“Stopped into the metro mchenry Illinois branch to see about a new phone. Jorge was absolutely amazing guiding me in the right direction with my selection. Thanks again Jorge. Blessings ?”
“Exelente !!! fué el trato que recibí de Anabel, me ayudó con mis preguntas muy amablemente. Hizo cambios en mi cuenta con mucha paciencia y dedicación. Exelencia en su trabajo. Gracias Anabel.”
“Brock was extremely helpful and knowledgeable. Very friendly, patient and understanding helping me (a Sr Citizen).
I'm here visiting Illinois from Arizona & was having issues with my Motorola phone.
He assisted me with my current phone's issues, helped me change my service from Metro to T-Mobile and order a new phone shipped to my vacation home in Illinois.”
“I have been with this location for a long time. And I have to say I was not always the professional one. But Everyone especially Vic stayed professional and helped me out a lot. Not only that. He helped the Combined Veterans of McHenry out last year and donated one day Phone service for the Sailors Thanksgiving hosted by the VFW. You put a lot of smiles on Sailors faces that day.”
10AM - 8PM
2447 North Richmond Road, McHenry
Mobile Phones
“Had a phone issue and they helped us get it fixed. The people are no-nonsense, professional and very helpful. T-Mobile is also just cheaper around here and I highly recommend you checking them out if you need a new phone or provider. (also to add, I don't do reviews often at all, This should be telling.)”
“Amazing store. Two young ladies helped me upgrade to a moto power. Helped transfer my personal info. And gifted me with a little speaker. Highly recommend this place. Thanks again!”
“Stopped in today after having the worst time trying to transfer phones, Travis went above and beyond helping me. I’ve been to other locations and they’re so quick to turn you away, but not here! Travis took his time in fixing my nightmare of a dilemma, made me feel comfortable during the wait, and gave me a 5 star experience.. if you’re ever hesitant on choosing a location I’d drive a little extra to come in here. Incredible service and hospitality thank you 5 star Travis… not all heroes wear capes!”
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“Bill was great. He came out to my boat on Thursday on Lake Mary in Twin Lakes and got my (2) front bow speakers working. He then troubleshot my tower speakers and found that they were blown. I asked him if he could order the new ones for me and he said they would be ready for pick up on Saturday. Sure enough I went by his shop on Saturday morning and they were on the counter when I walked in. My stereo now works 100%. I highly recommend Audiosmith for any of your audio needs.”