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“Best experience I have had at a phone store! Nick and his team made our time there painless. This is now our prime store for any and all of our T-mobile needs! Thank you all so much!!”
“I've been to this store multiple times now and they've always been very helpful, especially with getting my grandmother's phone and Wi-Fi updated. Highly recommend this local AT&T store!!!”
“I visited Xcell wireless unannounced and asked for my front screen of my galaxy s21 ultra. Without hesitation Dante and Sherri immediately jumped on my phone to fix it and without any extra charge fixed the back panal as well; free of charge, all in an extremely timely fashion.”
11AM - 6PM
3046 IL-60, Mundelein
Mobile Phones
“Came into the store with an issue with my bill from another location that was giving me the run around. After 2 months after trying to solve it, I came in and Rey helped me out with all my questions and helped me find the best solution!”
“They have excellent customer service here. Dan & Josh were incredibly helpful in switching over multiple lines to AT&T from a different carrier. They were patient, attentive, knowledgeable, and worked really well together. They made a process I wasn't necessarily looking forward to about as smooth and painless as it could be.”
“Must be new owners last x I was there it was filthy, smelly and there were bugs crawling everywhere...HOWEVER IT WAS CLEAN N STOCKED N THE GIRL WAS GOOD! I left happy ?”
“Had a great experience upgrading 4 iPhone 14s to 17s and a new Apple Watch. Store was staffed well and very knowledgeable staff. More friendly and more helpful than 2 other stores I had visited. Calvin and Raul went above and beyond to find promotions that kept my monthly payment the same. Also they helped with an exchange of a phone outside the 14 day window during the holidays. (1-800 customer service said this was waived until Jan. 2) Thanks guys.”
“I’ve been having issues with sending messages, spent over 3 hours with customer service and they could not help. I went to this store and this guy Witek fixed it in less than 5 min. Thank you so much”
“My best experience buying a phone ever! I used to be stuck with a dingy iPhone 11 that’s t-mobile would never have an upgrade for or some kind of better phone I could buy, but this total wireless shop did! I got a brand new iPhone 13, the workers were so sweet and they even managed to transfer everything on my phone! They somehow were able to restore all of my accounts and reset the passwords for me, the most generous people I’ve ever had the pleasure of meeting. Their prices are literally the best, the new employees are really helpful too! I definitely will be bringing the rest of my family here!”
“I want to take a moment to recognize Humberto V. and Israel P. for the outstanding service they provided me at T-Mobile. They were both extremely friendly, kind, and patient while helping me with all my T-Mobile needs. They went above and beyond to make sure I was taken care of, including helping me order my new iPhone 17 Pro Max. Their professionalism and willingness to go out of their way truly stood out, and it made the entire experience easy and enjoyable. Humberto and Israel are both great assets to the T-Mobile team, and I’m very happy with the service they provided.”
“Charlise, was patient, friendly & knowledgeable. We witnessed that by the other 2 customers ahead of us. When our turn came, we got the same level of service. We also learned that older Verizon plans start gather extra charges after time passes. Great to know, $20 per month was saved on the new plan, with the exact same features. -- She really went above and beyond!”
12 - 6PM
485 IL-173, Antioch
Mobile Phones
“The associate was very helpful in making sure I could get an upgraded mobile phone without messing with my current plan, and even got me a small discount when getting a screen protector and case for my new phone. He was also very helpful in answering any questions I had regarding the new phone!”
11AM - 6PM
525 W Liberty St a-120, Wauconda
Mobile Phones
“Caitlynn was a WONDERFUL help!! She’s the store manager and was super friendly, welcoming, and great to have a conversation with while we waited for my phone to update. T-Mobile, GREAT HIRE!!”
“Stopped into the metro mchenry Illinois branch to see about a new phone. Jorge was absolutely amazing guiding me in the right direction with my selection. Thanks again Jorge. Blessings ?”
“I went to get phones for 2 of my children. Karina was AWESOME. She helped me get two new lines, 2 new phone cases && 2 screen protectors for an AMAZING price. She was very informative and could multi task very well so the whole purchase was very quick. She is the best.!”
“Exelente !!! fué el trato que recibí de Anabel, me ayudó con mis preguntas muy amablemente. Hizo cambios en mi cuenta con mucha paciencia y dedicación. Exelencia en su trabajo. Gracias Anabel.”
11AM - 6PM
2207 US-12, Spring Grove
Mobile Phones
“I have been with this location for a long time. And I have to say I was not always the professional one. But Everyone especially Vic stayed professional and helped me out a lot. Not only that. He helped the Combined Veterans of McHenry out last year and donated one day Phone service for the Sailors Thanksgiving hosted by the VFW. You put a lot of smiles on Sailors faces that day.”
“I’ve been having issues with sending messages, spent over 3 hours with customer service and they could not help. I went to this store and this guy Witek fixed it in less than 5 min. Thank you so much”
“This Antioch location is huge. It's worth driving that extra distance for, definitely. Shelves are kept well organized. Compared to some other Walmart stores their aisles are wider and cleaner which makes it easier to walk around and fill up that oversized shopping cart.”
“Went to get a new phone and Ivan was fast, efficient, and very friendly. I usually hate going to the phone store but he made it a great experience. He had great customer service and had a lot of patience.”
“Amazing store. Two young ladies helped me upgrade to a moto power. Helped transfer my personal info. And gifted me with a little speaker. Highly recommend this place. Thanks again!”
10AM - 5PM
3501 Diamond Dr, McHenry
Mobile Phones
“First off I must say that my experience with Gerardo was absolutely stellar, he upgraded my business plan. We got better service and saved money as well, he helped provide excellent knowledge and information and he helped set me on the better path, I highly recommend for Verizon business, it was an absolute pleasure.”
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“Bill and his sons did an excellent install of my sound system for my boat last year (2024). 8 speakers, 1 sub, 1 amp, 1 in-cabinet stereo w/ 2 head units. As well as a gps chart plotter. This year I had a technical issue with my gps chart plotter not showing a depth reading or sonar image. Bill worked tirelessly to rectify this including multiple calls with Garmin tech support. In the end, Garmin sent a new unit (under warranty) and rectified the problem. This likely cost Bill and Audiosmith many hours and loss of revenue, but most importantly it shows the support and dedication he gives his customers. A+++. - Thank you again Audiosmith!”