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“Sandra has excellent customer service. During our visit she's patient with my elderly aunt. We're always delighted to work with her because she's professional, knowledgeable, and friendly. Great Job Sandra!”
“Nice staff but they need more training. My inquiry today required 2 trips to solve because rep couldn't answer my question about bank fee on my statement. Needed to consult manager who was not in yet.”
“Pleasant, personable, efficient and highly competent. Steve N was ready and available for an appt r/t CD renewal. Also opened a new checking and savings account d/t good rates. Also very helpful on a return walk in when I needed help in transferring info for direct deposit. Much appreciated!”
“I want to express my appreciation to Markeela McDonald, my banker at the Old PLank Trail Homer Glen Branch, who heard me and filed a complaint for me. I'm a founding member of OPT and it made me proud to be a part of this bank when it started. My checks have always had this printed on them. When I went to order new checks with Markeela's help, the order came back saying I'm a Founder of Wintrust Bank in Joliet. Not a big thing but it's the principal of the thing and I went to Markeela saying this is wrong. I never expected OPT under the Wintrust corporation to fix it. But Markeela McDonald made phone calls, was told it couldn't be fixed and then filed a complaint for me. It worked and I received new checks and a letter saying training to staff was provided to prevent this from happening. I made sure that I thanked her in person, and then to write this review to make sure you know that she is an efficient, determined, and caring staff member of your bank. When Old Plank Trail first opened, I appreciated that it felt like a friendly family bank that recognized its customers and could do anything the big banks can do. The staff at the Homer Glen branch, and especially Markeela McDonald, are wonderful representatives of this ideal.”
“I had the pleasure of calling Edward Jones in Tinley Park today to speak with Ken Castillo, whom I had the opportunity to meet last week. Carolyn answered the phone and provided truly outstanding service. These days, it's not often that you’re greeted with such a genuinely positive and helpful attitude over the phone.
Ken has also been incredibly kind and professional. It’s clear he truly cares about the people he works with. Both Ken and Carolyn represent Edward Jones with excellence.
Thank you both for your exceptional service and warmth. Keep up the great work and amazing attitude!”
“I am extremely satisfied with the service I received from John Reyes in the office of Orlando park. He not only answered my questions Cristal clear, but also went extra miles to give me education on handling my account. I will definitely come back in the future if I need help again. Thank you so much John.”
“Connor does a great job and I've had zero issues with communication or in person availability. He has made money managing an easy process while going through some of the more trying times in my life. I would recommend Connor to anyone!”
8:00 AM - 4:30 PM
15255 S 94th Ave, Orland Park
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“I had some concerns about my banking app and Gloria was super helpful in reassuring me that it was fine. She went above and beyond by sharing information and answering all of my questions! I love this bank and the friendly people who work there!”