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9AM - 5PM
20201 South La Grange Road, Frankfort
Banks
“Have been using this bank for over 15 years. They have met every single need I have. So much so that my entire family now banks at this Old Plank Trail location. I am actually on my way there right now to replace my debit card I lost a guarantee I will be in and out in less than five minutes.”
“OPTC is a small bank, and sometimes I have a hard time with the 800 number service, but when I go into this branch, Judy is a ROCKSTAR. She's friendly, effective and pleasant. I'm sure that the other tellers and bankers are great too, but if you have a problem, Judy fixes it.”
“Very helpful, very friendly, very knowledgeable about whatever you need to know about saving, retirement, etc. Best experience I've had in banking. Definitely a lifelong customer”
“Best experience I ever had with a banker in such a long time. Nejoud Alqaissi is the perfect banker to deal with when trying to open a bank account , she was so patient kind and very helpful in explaining everything that goes on. Not only that but she’s someone who makes you feel like you’re a friend that actually wants to make sure you don’t get screwed over and you take advantage of everything you Dan from your banking experience. Going forward I will only recommend this bank because of Nejoud. If you are reading this thank you so much!!!”
“We turned to First Federal for our home mortgage based on a neighbor’s recommendation and are so glad we did! Anytime we have a question or request, they are happy to help and very quick to respond, even if it involves getting input from others at the bank. We bank at national institutions as well, but the customer service here at First Federal is unmatched.”
“I recently became power of attorney for a relatives BMO checking account, due to her account being frozen. We needed access to her cash for medical and other reasons. My experience with the BMO Harris 888 customer service line was gruesome at best. I decided to visit the local branch in Frankfort. The bank manager Sean, is the gentleman I dealt with. He was very patient, thorough and explained everything that he could and could not do. Within a day I had access to the account and all is well. I I personally thank him for his kindness and understanding. Although I do not bank at Harris I highly recommend this branch. I assume that his entire staff is customer friendly and confident. Being in management myself, I understand that the attitude of the person in charge flows down to his employees. Five stars for sure.”
“Everyone that I have talked to that works there is super friendly and takes the time to get to k ow you and you them. Love the small town feeling you get from this bank.”
“I have gone to this bank branch for over 15 years, I was there today in fact. I have never had a bad experience !!! When my miniature yorkie was injured ( I had the vets note ) I was allowed to bring her in a pup carrier. I will always go there”
“i would like to thank Lauran Schwanbeck for replacing my confusion as a disable veteran have bad days start band and only gets worse tanks so much Lauren u r the BEST Mario De Mello of Monee”
“Had to close my accounts today because I recently moved out of state. Mohammed Jaber was the gentleman who helped me. He was very prompt and professional but also took the time to speak with me. I appreciated the time he took. The staff are great here. I was sad I had to close my accounts.”
“I guess mostly people that are having a bad day post anymore. My experience is always pleasant here at this branch. From Kim to Maddie to Lisa and Sue (when needed, my wife and I always get our questions answered and EVERYONE at the bank work to get a positive result for the customers. I just don’t know the name of the new male teller, but you can tell he’s well trained and very helpful too. Thanks PNC.
Jim Kupiec”
10AM - 5PM
20604 South La Grange Road, Frankfort
Banks
“Bank of America has always been very helpful. I have been with them for over 20 years and not once have I ever had problems with them. The employees from Frankfort branch are very professional thank you Bank of America for your service. I truly appreciate it. Especially all the employees from Frankfort Bank of America.”
“The tellers are very friendly and they go out of their way to provide exceptional service. They fully understand what customer service is all about. The banker Erica puts a personal touch on service by getting to know her clients. We’re very pleased that we bank here!”
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“I am a new customer and needed to open a checking account. It was a pleasure working with Rich Kochan. The process was seamless and Rich was very knowledgeable, personable and entertaining!”