Old Second National Bank - Frankfort Branch is considered the best bank in the community by its long-time customers. The staff is consistently described as the best, offering excellent, friendly, and very helpful service. They treat customers like family and friends, remembering them by name and creating personal relationships rather than treating them as just a customer. The team is personable and resolves issues immediately with great care. Customers have had fun experiences and have banked there for many years, even decades, without a bad experience. The lobby gives a nostalgic vibe, and the service is so highly regarded that customers would give more than five stars.
I love the Frankfort branch, very quiet but they take care of me every time I need something! Great location with friendly bankers!
May 2026
Rich was awesome at helping me with my needs. He provide great details to safeguards I was unaware of.
April 2026
Had to swing in to handle some business for a subcontractor of mine who banks with them. He doesn't speak great English, so I went to translate and make sure he was understood. Had a great experience - well run, courteous staff.
