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February 2024 by Isha Hardaway
The phone number doesn’t work. I still need help and can’t get any from the government phone number. All I got was a dumb AI that can’t nor want to help me. Where are all the human workers. Not even some waiting music just annoying broken record AI bot rambling about unimportant things.
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February 2024 by Elizaveta Deviatina
very very awful customer service
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February 2024 by Rebecca South
DO NOT KNOW HOW TO ANSWER YOUR PHONE!
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February 2024 by David C
Horrible post office mail carrier marks package was delivered nothing at my house nor any mail I’m supposed to receive and when you come to this location not helpful at all or take any accountability quick answer is call the company and say hi never received the package as there easy way out the post needs a big change in it’s staff people that wanna work and do thier job efficiently
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November 2023 by David Britton
Very rude staff. Not sure if they’re all racist since they’re African American and I’m not, but they are extremely unhelpful, you ask them a question and they get angry helping you, and never seem to know the answers or a possible solution. The USPS needs to do a better job hiring quality staff - all across the board. Considering all the counter starf do is stand there and provide rude customer service while watching videos on their phones, they should be less angry since they have a pretty easy job.
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March 2023 by Lily Rivera
Very rude staff and they always seem bothered when people come in. One staff member pretended to be on the phone so they wouldn’t have to deal with people.
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February 2023 by Terrance Moore
Always Late with my packages. I never get my packages on time. This is the worst PO in Franklin Park. How do my mail get delivered but my package don’t. Stay far away from this PO
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February 2023 by AGNES KUZBIK
Zero stars, rude customers service, office workers can’t find my package this is an ongoing situation , rude and disrespectful
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December 2022 by Serhii Marchenko
Very bad customer service , not helpfull , this location need to change employees .
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November 2022 by Gabriela S.
They loose your mail and even opened one of my letters thinking it had money but it was just a card for my birthday from my nieces. They stole the drawing inside and retapped it. When I went in to complain about both the opens mail and lost package (that said delivered) but never was. I didn't receive any help. Just nothing they can do. Very poor customer service
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August 2022 by Annette Wilson
Rude, I’m so tired of rude and nasty customer service. I waited in line on 8/9/22 at1:30, just to get a stamped envelope. The lady postal worker was helping someone and the man postal working was continuing to talk to a woman flirting. Talking about her hair being nice etc I though the woman after finishing her last customer would call me up . NOPE she asked the lady who just walked in . I put my items up and when the gentleman finished his flirt then he asked could help me. Not even an apology for the wait. This may fall on death ears but hopefully not. I work in serving others I would not dared given anyone customer service like that. The two stars is because it a clean facility.
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June 2022 by Lizbeth Arteaga
Zero stars !! Extremely rude African American lady. She needs to quit if she hates her job that much. She gave me back my package because it wouldn’t scan; when I was about to leave she decided to enter it manually, which I had no idea that was possible or I would’ve asked her to do that since the beginning. I was going to leave and reprint the label so she can scan it because she was tooo LAZY to enter it herself. No one was in there besides me and she still commented how long her day was going to be. What a joke, places must really be short staff to be hiring people like that.
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June 2022 by Kayla Delatre
Rudest staff I’ve ever come into contact with! Rather go to Schiller park.
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April 2022 by Karina Garcia
The African American lady the was in front at 1:42 pm on April 20 is extremely rude! Was eating her lunch and on the phone while there were customers! She the second time I deal with her and she just rude as a poor and bad attitude about everything! The guy that usually in front in the mornings he is so helpful and awesome but the lady’s terrible! Need new friendly people or put her in back where she doesn’t interact with people!
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April 2022 by Laurie M.
Not friendly at all here. I walked in, and the lady stared at her phone the entire time I was in front of her and only answered me with "umhmm" for everything. Didn't make eye contact once, didn't greet me, nothing. I get you hate your job but damn have a little, tiny tiny bit of customer service.
