First American Bank is a local bank that provides excellent customer service, according to customer reviews. Stephanie, an associate, was praised for her prompt and proactive assistance in resolving a wire transfer issue, going above and beyond to ensure the transfer was completed. Customers also highlighted the bank's friendly and helpful staff, particularly at the Geneva, IL location. The bank's service was described as quick and efficient, with one customer noting a smooth loan renewal process. Overall, First American Bank is seen as a pleasant surprise compared to other banks, with customers looking forward to a great banking relationship.
Melanie was great in assisting us with renewing our Home Equity Loan. We have been with First American since we moved here in 2000. Great service that is local with excellent staffing.
July 2023
The closing was quick, my husband's name was wrong on the documents but was quickly fixed and it was completed in no time
May 2023
The associate, Stephanie, who helped me was polite, friendly, professional and kind. I'm glad l joined this bank in Geneva, IL.
